Our client is seeking a detail-oriented Product Support Coordinator to support business operations within a fast-paced insurance and risk management environment. This is an excellent opportunity for individuals seeking to expand their experience in insurance operations, underwriting support, policy administration, and cross-functional business processes.
The ideal candidate is highly organized, analytical, customer-focused, and comfortable working with multiple stakeholders while managing time-sensitive tasks and documentation.
No Visa Sponsorship | No Relocation Assistance
Contract Duration: 6 months (extension based on performance) | W2
Work Schedule: Hybrid | 3 days onsite (Tuesday through Thursday)
Please Note: Candidates must reside within a 30-45 minute commuting distance
Responsibilities:
- Provide administrative and operational support during peak workload periods.
- Contribute feedback and suggestions to improve workflows and team efficiency.
- Maintain accurate records and documentation while adhering to service standards.
- Assist with ongoing process improvement initiatives and operational enhancements.
- Professionally communicate with internal and external stakeholders regarding operational and administrative matters.
- Collaborate with teams across underwriting, claims, compliance, product management, and other business functions.
- Support property and building information validation processes by reviewing information and escalating non-standard findings when appropriate.
- Assist with the timely distribution of policy correspondence, legal documents, and other business-related communications via email and physical mail.
Qualifications (Must-Haves)
- High School Diploma or GED.
- Strong time management and prioritization skills.
- Strong customer service and communication skills.
- Excellent attention to detail and organizational abilities.
- Ability to work effectively both independently and collaboratively.
- Analytical mindset with a willingness to learn new concepts and processes.
- Proficiency in Microsoft Office Suite, including: Excel, Word, Outlook, PowerPoint and Microsoft Teams.
Preferred Skills:
- Insurance, mortgage, financial services, or related office experience.
- Exposure to underwriting, policy administration, claims, or insurance operations.
- Familiarity with building construction terminology or property-related documentation.
- Insurance or financial industry coursework, certifications, or professional designations.
- Previous experience in an administrative, coordinator, operations, or customer support role.