Sign upLog in
See more jobs

Product Support Representative I

Three Point Solutions, Inc.
  • St Paul, MN
  • $28–$31 Per Hour
  • Contractor
  • Instant Apply
1 day ago

Job Description

Job Title:         Product Support Representative I

Client:              Heavy Machine Manufacturing Company

Duration:         1 year with possible extension or conversion

Location:         St. Paul, MN 55114

Shift:                1st Shift – No overtime anticipated

 

Description:

Job Summary:

Provide technical product support to customers, dealers, and channel partners remotely and in the field.
Analyze product issues, research solutions, assist with failure analysis, and support product improvement programs.

Job Responsibilities

Key Responsibilities:

  • Troubleshoot product issues using available technical resources and escalate complex problems when required.
  • Provide technical guidance, solutions, bulletins, and documentation to field teams and channel partners.
  • Support Product Improvement Programs by preparing installation instructions and researching product issues.
  • Participate in failure analysis, product development projects, and collection of field failure data.
  • Build customer relationships, respond to technical inquiries, document interactions, and provide follow-up support.

Numbers & Facts

LocationSt Paul, MN
Job TypeContractor
Salary$28–$31 Per Hour

Qualifications

Required Skills & Experience:

  • Technical background with the ability to research, analyze, and resolve product-related issues using available resources.
  • Strong customer service, communication, questioning, and problem-solving skills.
  • Ability to document technical findings, prepare reports, and communicate solutions clearly.
  • Ability to work with customers, dealers, channel partners, and internal teams while managing escalations.
     

Desired Skills:

  • Previous experience working as a technician at an equipment dealership.
  • Knowledge of heavy equipment, product troubleshooting, and technical support.
  • Experience with product failure analysis, field operations, or product improvement programs.
     

Additional Requirements:

  • Call center candidates are not a fit.
  • Candidates must have a technical mindset and be comfortable researching solutions using provided materials.
  • The ideal candidate has previous dealership experience in a technical role.

About Company

Heavy Machine Manufacturing Company

 

Skills

  • Product Support
  • Technical Support

Skills

  • Failure Analysisunmatched
  • Heavy Equipment/Vehiclesunmatched
  • Manufacturingunmatched
  • Problem Solving Skillsunmatched
  • Product Programsunmatched
  • Product Supportunmatched
  • Technical Supportunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder