Program Administrator

Job Title: Program Administrator

About OneSpaWorld
OneSpaWorld is a worldwide leader in wellness, beauty, rejuvenation, and transformation at sea on cruise ships and on land at resorts. We are committed to the highest standards of quality and service, and we continually evolve to bring the latest advances in health and beauty to our guests.

About the Role
The Program Administrator plays a key role in supporting recruiting, onboarding, training, and technical administration for our specialized Medispa and Acupuncture programs. You will help make the journey of our Medispa Doctors and Acupuncture Practitioners to our ships smooth, organized, and well supported from first contact through deployment. This role is ideal for a self-starter with a strong work ethic who enjoys working as part of a team.

What You Will Do

• Communicate with candidates: Stay in regular contact with applicants and recruits to keep them ready and prepared, and work closely with the London Wellness Academy team to track the status of every new hire.
• Support training programs: Set up and organize physician training, management training, and reception courses, including calendar invites, documentation, training folders, room setup, consultation paperwork, meals, supplies, and room cleanliness and sanitation.
• Coordinate vendor trainings: Organize specialized trainings with outside vendors, including Thermage, CoolSculpting, and TruSculpt.
• Support recruitment: Recommend readiness criteria for recruits and help ensure each recruit is prepared.
• Manage technical administration: Follow shipboard equipment issues through to resolution, including scheduling technician ship visitor passes and monitoring open equipment cases.
• Resolve equipment issues for recruits: Take ownership of equipment questions and problems that affect recruits.
• Other duties: Perform other job-related duties assigned by management.

Who You Are

• At least 2 years of professional work experience
• Strong written and verbal English communication skills
• Strong planning skills and excellent attention to detail
• A proven problem-solver who stays effective under pressure
• Goal-oriented, with a focus on results
• Comfortable in a fast-paced, high-caliber, dynamic environment
• A strong individual contributor and a team player
• Intermediate to advanced skills in Microsoft Excel, Word, and PowerPoint
• Spanish speaking is a plus

Who You Will Work With
Directors of Operations, Medispa Doctors, Acupuncture Practitioners, the London Wellness Academy, department leaders, external partners, and internal stakeholders.

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