Program Manager

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Program Manager

Hybrid in United States of America: Philadelphia

Program Management, Insurance

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We are seeking a highly strategic, execution-oriented Program Manager to lead complex, multi-million-dollar initiatives across our Property & Casualty (P&C) insurance portfolio. In this role, you will oversee a dynamic program consisting of 5 to 10 active projects spanning multiple product lines (e.g., Personal Lines, Commercial Lines, Specialty) and core platforms (e.g., Policy Administration, Billing, Claims, Digital Agent/Policyholder Portals). The ideal candidate is a master of managing interdependencies, an exceptional communicator capable of bridging the gap between business stakeholders and technology teams, and a strategic partner focused on driving business growth, executive alignment, and high-quality, profitable delivery.

Req# 1072320660

Responsibilities

• Multi-Project Governance: Lead and orchestrate a portfolio of 5-10 highly complex, concurrent projects from inception through post-implementation

• Cross-Platform Alignment: Manage integration points and interdependencies across legacy systems, cloud architectures, and modern core insurance platforms (e.g., Guidewire, Duck Creek, Salesforce, or proprietary systems)

• Dependency & Risk Mitigation: Proactively identify, track, and mitigate program-level risks, bottlenecks, and cross-project dependencies to ensure seamless delivery

• Resource Optimization: Oversee cross-functional resource allocation (developers, business analysts, QA, underwriters, and external vendors) to maximize efficiency and prevent project collision

• Business Partnership: Act as the primary liaison between IT and key business units (Underwriting, Claims, Actuarial, Finance, Product, and Sales/Distribution)

• Executive Presence: Translate highly technical and complex project details into clear, strategic executive summaries

• C-Suite Reporting: Regularly present program health, milestone achievements, financial status, and strategic ROI metrics to the executive leadership team (C-suite, VPs, and Steering Committees)

• Change Management: Champion change management strategies to ensure high adoption rates of new platforms and processes among internal business users and external agent networks

• P&L Ownership: Manage the overall program budget (capital and operational expenses), ensuring maximum return on investment (ROI)

• Cost & Value Tracking: Monitor project spend against baselines, identify variances early, and implement corrective actions to keep the program profitable and on-budget

• Vendor & Contract Management: Oversee third-party system integrators (SIs) and software vendors, ensuring they deliver on time, within scope, and under contracted financial terms

• High-Quality Delivery: Ensure that all projects within the program adhere to rigorous quality gates, automated testing standards, and security protocols

• Regulatory Compliance: Partner with Legal and Compliance teams to ensure all new product lines, platform features, and data handling processes comply with state insurance departments, NAIC guidelines, and data privacy laws

• Continuous Improvement: Standardize project delivery methodologies (Agile, SAFe, or Hybrid) across teams to elevate software delivery standards

• Speed-to-Market: Accelerate the launch of new P&C products and features, directly contributing to premium growth and market competitiveness

• Value Realization: Identify opportunities to leverage technology for operational efficiency (e.g., straight-through processing in underwriting, claims automation) to lower the combined ratio

• Future-Proofing: Actively contribute to the strategic roadmap by identifying emerging tech solutions (such as AI, predictive analytics, or telematics) that align with future business growth

Requirements

• 7+ years of progressive project and program management experience, including 3+ years dedicated to the P&C Insurance industry

• Proven track record of simultaneously managing programs of 5-10 projects with budgets exceeding $10M+

• Demonstrated experience managing complex system integrations and data migration projects

• Expertise in standardizing project delivery methodologies such as Agile, SAFe, or Hybrid across teams

• Understanding of regulatory compliance requirements, including state insurance departments, NAIC guidelines, and data privacy laws

• Skills in identifying opportunities to leverage technology for operational efficiency, such as straight-through processing and claims automation

Nice to have

• Background in P&C insurance processes, including Underwriting, Policy Lifecycle, Claims Processing, Billing, and Reinsurance

• Hands-on experience with modern core insurance suites such as Guidewire, Duck Creek, or Majesco

• Familiarity with digital portal deployments