PROGRAM MANAGER - SUB ACUTE

Program Manager - Sub-Acute Sheridan

Classification: Exempt

Reports to: Senior Director of Youth and Crisis Services

Date: April 2024

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

The Residential Program Manager of Crisis Stabilization Services collaborates with the clinical team to provide optimal patient care. This position oversees all non-clinical positions and operations in the crisis stabilization facilities. This position will also build, develop, and maintain relationships with community and other partners, providing information to internal and external inquiries about the program.

Essential Functions

• Continuously monitor Skills Trainer/patient interactions and ensure the patients mental and physical care needs are met.
• Ensure the Skills Trainers support patient compliance with recovery program guidelines and log patients daily actions and behaviors.
• Collaborate with Skills Trainer staff by working on the floor at least 6 hours of every 8-hour shift.
• Perform Skills Trainer duties as needed and train new Skills Trainers.
• Prepare and maintain Skills Trainer work schedules.
• Supervise Skills Trainer staff and provide performance feedback monthly.
• Facilitate treatment groups as assigned.
• Regularly inspect the facility for cleanliness and safety
• Ensure CARF safety standards are met through conduction of drills and safety screenings.
• Perform drug testing.
• Ensure program vehicle(s) safety/maintenance is maintained.

Competencies

• Effective communicator; assertive when necessary
• Calm under pressure and crisis.
• Empathetic and able to relate to staff and patients.
• Ability to prioritize multiple demands and meet tight deadlines with competing priorities.
• Ability to interact with people for a variety of social, economic, educational, and cultural backgrounds.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Supervisory Responsibility

This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work vary depending on the assigned shift.

Travel

Little to no travel is expected for this position, except to transport patients to various locations.

Required Education, Experience or Eligibility Qualifications

• An associate degree with a minimum of two (3) years of case management, or related experience

or

• High school diploma or equivalent and minimum four (4) years case management or similar treatment experience
• Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing

Preferred Education and Experience

• A bachelor's degree in human services with one (1) year of case management experience
• At least two years of management and supervisory experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.