Program Manager - Wisconsin

Title: Program Manager

Location: Milwaukee County, Wisconsin (One Program Manager for each of our South, West, and North sites in Milwaukee County)

Be the person who makes an office run well for the families who walk through its doors. The Program Manager is the site's second-in-command: you lead the site's managers, read the numbers that show where the office stands, and step in for the Site Director when needed.

How we serve

• Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload.

• Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word.

• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress.

• Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.

What you'll do

• Supervise the site's managers: Operations, Workforce and Family Services, and Program Assurance, standard at every site. At the North site, you also lead the Emergency Assistance Manager, whose team serves families across all three regions; the South and West sites each have an on-site Emergency Assistance Specialist.

• Make sure no family falls between intake, case management, employment services, education support, and emergency help.

• Run the weekly and monthly reports that keep the site ahead of its deadlines, and act on what they show.

• Be the site's first stop for W-2 policy questions and a lead on monitoring visits.

• Serve as Deputy Site Director, covering the Site Director's functions.

You'll thrive here if

• You enjoy both sides of the job: the people and the dashboard.

• You can explain a policy change on Monday and see it in practice by Friday.

• You believe a well-run office is a form of respect for the families it serves.

What you bring

• Bachelor's degree required; master's in public administration, social work, or a related field preferred.

• Significant experience managing W-2 or a similar government-contracted human services program, including supervising managers.

• Comfort with reporting tools and State benefit systems; strong writing and organization under deadlines.

Why America Works

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve.

• Medical, dental, and vision insurance, paid pre-tax

• 401(k) with employer matching after one year

• Paid, structured training: you will learn the program, the systems, and our way of serving with us

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history