Program Operations Coordinator

Now Hiring: Operations Coordinator – Event & Program Operations
Location: 100% onsite in Boston, MA
Schedule: 24 hours/week
Assignment: 3 months
Pay Rate: $35/hr

Epitec is seeking a resourceful, customer-focused Operations Manager to support onsite programs, events, visitors, and day-to-day operations in a fast-paced environment.
This is a hands-on role ideal for someone with experience in event operations, event production, venue or theater operations, hospitality, conference services, or university events. The ideal candidate enjoys interacting with people, solving problems in real time, and making sure every operational detail is covered.

Responsibilities:

• Welcome visitors and provide professional front-desk customer service
• Greet and check in program and event participants
• Support event setup, breakdown, and day-of logistics
• Coordinate food deliveries, materials, supplies, and other event needs
• Answer incoming calls and respond to emails as directed
• Assist participants with operational questions
• Troubleshoot basic AV and event-related issues
• Maintain accurate program and tracking information
• Coordinate onsite service calls and scheduled facility work
• Assist with documents, spreadsheets, program materials, and databases
• Step in as needed to keep programs and events running smoothly

Qualifications:

• Previous event management or event operations experience
• Strong customer service skills
• Experience with event flow, AV troubleshooting, and crowd management
• Strong organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Resourceful and adaptable with a willingness to take initiative
• Proficiency with Microsoft Outlook, Word, Excel, and Google Workspace
• Previous database experience
• Strong written and verbal communication skills
• High school diploma or equivalent
• Ability to lift up to 50 lbs.

Preferred Experience:

• Theater or venue operations
• Event production or event production company experience
• Conference services
• Hospitality
• University or campus events

Schedule:

• Monday–Thursday: 2:00 PM–7:00 PM
• Friday: 1:00 PM–5:00 PM
• Occasional weekday mornings beginning at 9:00 AM
• Occasional evenings through 9:00 PM
• Potential for hours to expand based on business needs

If you thrive behind the scenes of successful events, enjoy working with people, and are comfortable jumping in wherever needed, we’d love to connect.

Apply today with Epitec!

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