Program/Project Manager- Reconciliation Lead

Join Investment Middle Office Services (IMOS) and help institutional asset managers scale with confidence through a comprehensive suite of post-trade operations outsourcing. You'll play a central role in safeguarding the integrity of client books and records by leading reconciliations and driving strong break resolution, controls, resiliency, and automation.

Job summary

As a Program/Project Manager in the Reconciliations team, you will coordinate efforts to ensure the integrity of client books and records through timely, accurate reconciliation of cash, positions, and transaction activity. You will handle daily exceptions and escalations, partnering with internal stakeholders and external parties to investigate breaks, resolve root causes, and prevent recurrence. You will also works with Technology, Product, and Control functions to meet SLAs and control standards, maintain resiliency, and drive automation and continuous improvement. This Vice President (VP) role has direct people management responsibility and is accountable for service delivery oversight, governance, and enhancing the reconciliation operating model and control framework. The VP leads the governance cadence, provides senior management reporting and escalation, and can dive into detail to resolve complex breaks, support incident response, and unblock delivery when needed.

Job responsibilities

• Oversee daily reconciliation production (cash, positions, transactions, and P&L/fees where applicable) across one or more product sets (e.g., cash, ETD, OTC, securities financing), ensuring timely completion and adherence to SLAs.
• Lead exception management and escalation, including hands-on support for complex, material, or time-critical breaks; coordinate fixes with Trading, Operations, Technology, Product Control, Static Data, Custody/Prime, and external parties.
• Own the reconciliation control environment: ensure sign-offs are completed, evidence is retained, breaches are escalated per procedure, and control standards are consistently met.
• Own the governance operating rhythm: chair weekly/monthly forums (e.g., aged breaks, metrics and control performance, incident/problem management, and change readiness), drive actions to closure, and provide clear senior management reporting and escalation.
• Partner with Technology/Change and Product on strategic initiatives including automation, tooling upgrades, data quality improvements, and workflow optimization.
• Support audits and regulatory exams: demonstrate control design and operating effectiveness; respond to findings and drive remediation to closure.
• People leadership: coach and develop analysts/associates (and/or team leads), manage capacity planning and coverage, oversee performance management, and support hiring where needed.
• Lead onboarding workstreams from intake through go-live-scope, milestones, governance cadence, and senior stakeholder reporting.
• Drive readiness of critical reference data (e.g., SSI, custody account mappings, broker/agent IDs, instrument identifiers, calendars, corporate action elections where relevant) to prevent predictable breaks.
• Own post-go-live stabilization: trend early-life breaks, tune matching rules, refine exception workflows, and deliver a stabilization report (what improved, what remains, and next actions/owners).

Required qualifications, capabilities, and skills

• Accredited university degree (or equivalent experience).
• Seasoned Markets Operations experience with a strong reconciliations focus (e.g., cash, positions, transaction/activity), including exception management, break investigation, and resolution.
• Proven experience running governance routines and producing senior-level metrics and risk reporting for an operational control function.

Preferred qualifications, capabilities, and skills

• Exposure to project/change delivery (e.g., onboarding, migrations, automation, process redesign) preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans