The Project Coordinator – is responsible for planning, organizing, and overseeing the scheduling and deployment of IT field technicians and equipment across multiple sites, Nationwide. This role serves as the operational hub between Sales, field technicians, clients, and internal stakeholders to ensure IT infrastructure projects are delivered on time, within scope, and to the highest quality standards.
KEY RESPONSIBILITIES
Scheduling & Dispatch
Coordinate and manage daily/weekly schedules for onsite IT field technicians across multiple client sites
Assign work orders based on technician skillsets, geographic location, and project priority
Monitor ServiceNow Case Management System for customer requests
Adjust schedules in real-time to respond to escalations, cancellations, or emergency dispatches
Project Coordination
Track project milestones, deliverables and deadlines.
Maintain accurate project excel spreadsheets including undeliverables.
Coordinate with technicians insuring they have the tools and materials needed for on-site dispatch
Liaise with subcontractors and third-party service providers to support onsite dispatch
Serve as the primary point of contact for clients during active field service events
Facilitate post-project debriefs via ServiceNow platform.
Escalate technical issues and client concerns to the appropriate Project Manager and Account Manager
Reporting & Process Improvement
Maintain various dashboards or spreadsheets tracking equipment or consumable utilization and SLA compliance
Compile weekly and monthly reports for leadership on project status and resource utilization
QUALIFICATIONS
Required
3+ years of experience in Project Coordination, Dispatch, Coordination role
Demonstrated experience working with or supporting technical field teams (IT, telecom, AV, or similar)
Proficiency with project management or scheduling tools (e.g., ServiceNow, Smartsheets or Case management software)
Strong organizational skills with the ability to manage multiple concurrent projects and competing priorities
Excellent written and verbal communication skills; comfortable interfacing with both technical and non-technical staff
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
Preferred
Associate's degree in information technology or a related field
Familiarity with IT infrastructure concepts such as networking, cabling, hardware installation, or point-of-sale systems
Experience with field service management (FSM) platforms
CompTIA A+, Network+ and Project+ certification
WORK ENVIRONMENT
This is primarily an office-based role with occasional visits to client sites as needed. The position requires the ability to work in a fast-paced environment and respond to after-hours escalations on a rotating on-call basis. Some travel may be required.
COMPENSATION & BENEFITS
Competitive salary commensurate with experience
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Professional development reimbursement and certification support
Flexible scheduling after initial onboarding period
LOCAL CANDIDATES ONLY
Compensation details: 50000-65000 Yearly Salary
PIa4a5b9d26720-25401-40660659
Numbers & Facts
Location
Wauconda, IL
Salary
$50,000–$65,000 Per Year
Skills
Audiovisualunmatched
Case Managementunmatched
Communication Skillsunmatched
CompTIA A+unmatched
CompTIA Network+unmatched
CompTIA Project+unmatched
Customer Relationsunmatched
Dental Insuranceunmatched
Hardware Installationunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Network Cableunmatched
On Callunmatched
On Site Supportunmatched
Onboardingunmatched
Organizational Skillsunmatched
Point of Sale Installationunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Project Management Softwareunmatched
Project Scheduleunmatched
Project Trackingunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
Quality Metricsunmatched
Reimbursementunmatched
Reporting Dashboardsunmatched
Resource Utilizationunmatched
Salesunmatched
Sales Managementunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Spreadsheetsunmatched
Technical Supportunmatched
Time Managementunmatched
Vision Planunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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