Project Coordinator

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Project Coordinator

We are seeking a Project Coordinator to join our team. The selected candidate will work a hybrid schedule consisting of two (2) days each week onsite in Lansing, MI and three (3) days each week remotely.

Position Overview

This position is for a Project Coordinator to assist the Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the Enterprise Portfolio Management Office, works closely with Project Managers and leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast-paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce, combining onsite and remote work.

Applicants should possess exceptional communication and follow-up skills, along with experience in formal IT project management practices.

Basic Duties:

Assist Project Managers with the following:

• Utilize the project portfolio management tool (Clarity) to prepare project schedules, assign resources, and manage budgets.

• Prepare information for presentations geared to various audiences, ranging from executives and managers to project team members.

• Monitor, control, and communicate project progress by actively managing cost, schedule, scope, resources, quality, and risks.

• Provide clear, timely, and accurate communications with stakeholders, particularly project sponsors, project team members, and project managers.

• Provide leadership and foster collaborative participation between technical and business teams by obtaining consensus and gaining commitment.

• Work with project team members to develop and maintain the following key project management methodology (PMM) deliverables throughout the project lifecycle:

  • Project Charter

  • Project Schedule

  • Project Budget

  • Communication Plan

  • Project Status Report

  • Risk and Issue Management Plans

  • Change Requests

  • Project Closedown Summary

• Ensure the project adheres to the PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.

• Facilitate and enforce the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.

• Create project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.

• Understand project benefits and the impact of change requests on benefits business cases.

• Ensure related project artifacts are updated accordingly.

Preferred Experience:

• Prior experience with Call Center Technologies and Call Center Support is preferred.

***Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***