Assignment Duration
1 year with the intent to extend based on business needs.
Hybrid Work Schedule
Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Local Candidates
Must reside within 90-miles of Lansing, MI at the time of submission.
Top Skills & Years of Experience
- 2 years working as a Project Coordinator.
- Associates degree required.
- Experience working with Call Center Technologies and Call Center Support.
- Previous CX1 experience is highly desired.
- PM certifications desired.
Clear and concise written and verbal communication is crucial to success and productivity in this role.
Role Overview
Supporting the Center for Shared Solutions (CSS) in a fast-paced, multi-project deployment environment. The role involves supporting other Project Managers in a hybrid workforce (combination of on-site and remote work). Applicants should possess exceptional communication and follow-up skills along with experience in formal IT project management practices.
Basic Duties
- Utilize the organization’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources, and manage budgets.
- Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
- Monitor, control, and communicate project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
- Communicate clearly, timely, and accurately with stakeholders, particularly project sponsors, project team members, and project managers.
- Provide leadership and foster collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
- Work with project team members to develop and maintain key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle, including:
- Project Charter
- Project Schedule
- Project Budget
- Communication Plan
- Project Status Report
- Risk and Issue Management Plans
- Change Requests
- Project Closedown Summary
- Ensure the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
- Facilitate and enforce the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget, ensuring all Change Requests have appropriate approval before action is taken or information is updated.
- Create project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
- Understand the project benefits and the impact of change requests to the benefits business cases, ensuring related project artifacts are updated accordingly.
Prior experience with Call Center Technologies and Call Center Support is preferred.