Radiology Administrative Assistant

Job Summary: The Radiology Administrative Assistant is responsible for providing administrative support to physicians in a clinic setting while ensuring patient needs are met. The position requires the ability to effectively coordinate patient care, ensure exceptional customer service, and perform clinical front-end processes including reception, scheduling, and administrative duties on a rotating basis. Duties/Responsibilities: Support and back-up for Clinic office Coordinator. Answer questions from callers on the practice and services and respond to patient questions and inquiries.Enter and verify patient demographic information for accuracy and completenessVerifying patient insurance eligibility and benefits using technology tools, the telephone and the internet to ensure compliance with the clinics policies and proceduresCoordinating with insurance providers and clinic to obtain referrals and pre-authorizations.Documents these findings into the appropriate system(s).Prepare medical charts and ensures all information is accurate and complete for each appointment. Review physician schedules in advance to ensure the appointments meet the physicians' needsComplete patient scheduling as neededSchedule physician surgeries and provide surgical and procedural information and documents to appropriate hospitalsFollow up with patients who are missing referral documentation or authorization for their visit and communicate status to the appropriate areaRespond to patient calls and requests in the required timeframesCommunicate to physicians pertinent information affecting their clinic and patientsEnsure prescriptions are processed for patients in a timely mannerOther duties as assigned Required Skills/Abilities: Ability to adjust to changing priorities, frequent interruptions, deadlines and workload.Ability to establish comfortable relationships with patients and their family member(s).Ability to handle confidentiality issues with tact and diplomacy.Ability to independently make decisions in the absence of superiors.Ability to interact appropriately and congenially with physicians, staff and patients.A clear and effective communicator (written, verbal, and interpersonal) Medical terminology to a level permitting accurate preparation of scheduling patient procedures interacting with physicians, patients and staff.Skill in analyzing information or situations to define a problem, identify relevant concerns, formulate logical and objective conclusions and alternatives.Working knowledge of clinical/billing forms and the ability to explain services and charges to patients and/or family.Advanced computer skills, including but not limited to typing, information security, electronic medical documentation, scanning and email. Ability to learn internal systems.Strong organizational skills with the ability to multi-task. Strong sense of urgency and commitment to excellence Professional appearance and demeanor.Dedicated to excellent attendance. Education and Experience: High school diploma or its equivalent Minimum 2 years of relevant work experience in a medical office, physician practice, hospital setting required. 3 -5 years preferredKnowledge of Interventional Radiology preferred Physical Requirements: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the primary duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties and responsibilities. Requires standing, walking, bending, kneeling, stooping and crouching Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 25 pounds at times Repeating motions that will include the wrist, hands, and fingers