Receptionist

Receptionist

Salary

$43,213.84 - $59,607.34 Annually

Location

Boston City Hall - 1 City Hall Sq

Job Type

Part-Time

Job Number

2026-00184

Department

Age Strong

Opening Date

10/21/2026

Closing Date

12/29/2026 11:59 PM Eastern

• Description
• Benefits

Overview

The Receptionist serves as the first point of contact for the Commission, welcoming and connecting visitors, callers, etc., to appropriate units and/or staff. This position will manage the front desk area, providing ad hoc administrative support as needed.

Responsibilities

• Greet and welcome visitors, answering questions and providing directions.
• Answer and route incoming phone calls to the Commissions call center in a polite and friendly manner. Complete all necessary and appropriate intakes and direct information accordingly.
• Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system. Manage incoming and outgoing mail and packages.
• Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
• Maintain reception and common areas clean and tidy when necessary.
• Work with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
• Maintain general staff directory and other internal documents frequently used by the department.
• Manage the Commissions conference room calendar and ensure the space is well maintained.
• Provide assistance to Commission units and programs as needed.
• Compile and maintain records. Prepares reports and other required documents.
• Performs related work as required.

Minimum Entrance Qualifications

• High School Diploma or General Education Degree (GED) is required.
• A minimum of three (3) years of full-time or equivalent part-time experience in call center operations, customer service, office environment, or related field. Experience working in programs for older adults is preferred.
• An Associates Degree may count up to one (1) year of required experience; a Bachelor's degree may count for up to two (2) years of required experience.
• Excellent in-person and phone etiquette.
• Professional, adaptable, and friendly attitude
• Excellent interpersonal skills.
• Strong work ethic. Punctual with a strong attendance history.
• Experience working with diverse populations.
• Comfortable multitasking and prioritizing tasks without guidance.
• Problem-solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Experience in typical office software systems (Microsoft Office and Google Suite) preferred.
• Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) is highly preferred.

Subject to CORI check.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU/RL-10

Hours per week: 25, part-time

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov