Receptionist

About the Role:
Physical Therapy Center of Chesapeake is looking for a friendly and organized Receptionist to be the welcoming face of our clinic in Chesapeake, VA. This is a fantastic opportunity to join a dedicated healthcare team where your people skills and attention to detail will make a real difference in patients' lives every day.



Responsibilities:

• Greet and check in patients in a warm, professional manner upon arrival
• Answer and direct incoming phone calls, emails, and patient inquiries
• Schedule, confirm, and manage patient appointments using clinic scheduling software
• Verify insurance eligibility and collect co-pays at time of service
• Maintain accurate patient records and update demographic information in EMR system
• Coordinate communication between patients, therapists, and clinical staff
• Manage front desk operations including filing, faxing, and general administrative tasks

Requirements:

• High school diploma or equivalent required; associate degree a plus
• Prior experience in a medical or healthcare front desk/receptionist role preferred
• Familiarity with medical insurance verification and co-pay collection
• Proficiency with EMR/scheduling software and Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong multitasking ability in a fast-paced clinical environment
• Compassionate, patient-focused demeanor with a professional appearance

About Us:
Physical Therapy Center of Chesapeake is a trusted provider of physical therapy services in the Chesapeake, VA community, committed to helping patients recover, move better, and live healthier lives. Our patients love us for our personalized, hands-on approach to care and our warm, welcoming clinic environment. Our team members thrive here because of our collaborative culture, supportive leadership, and the genuine satisfaction that comes from making a positive impact on patients every day.