Receptionist

Company: All Year Cooling and Plumbing
Location: Coral Springs, FL
Employment Type: Full-Time
Compensation: $16.00 - $19.00 per hour, based on experience and qualifications
Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with rotating Saturdays

About All Year Cooling and Plumbing

For over 50 years, All Year Cooling and Plumbing has provided comprehensive air conditioning, heating, and plumbing services throughout South Florida and the Naples region. With more than 350,000 customers served, we have built our reputation on exceptional customer service and technical excellence.

Our success is driven by a dedicated team of honest, dependable, and skilled professionals. We are committed to fostering a supportive work environment where employees have opportunities to develop their skills and grow professionally.

Position Summary

All Year Cooling and Plumbing is seeking a professional, friendly, and dependable Receptionist to join our Coral Springs team. As the first point of contact for customers, visitors, vendors, and employees, the Receptionist plays an important role in creating a welcoming and professional experience.

This position is responsible for managing the front desk, greeting visitors, answering and directing incoming calls, assisting with general administrative duties, and providing support to various departments throughout the organization.

Key Responsibilities

• Front Desk Management: Greet and assist customers, visitors, vendors, and employees in a friendly and professional manner.
• Phone Support: Answer incoming calls promptly and professionally, determine the nature of the call, and route callers to the appropriate department or team member.
• Customer Service: Provide courteous and responsive assistance while maintaining a positive and professional demeanor.
• Visitor Coordination: Monitor front-office activity, notify appropriate employees of visitor arrivals, and help maintain an organized reception area.
• Administrative Support: Assist with general clerical and administrative tasks, including scanning, filing, copying, data entry, and document preparation.
• Mail & Deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments.
• Communication: Relay messages accurately and communicate effectively with customers, coworkers, vendors, and management.
• Office Organization: Help maintain a clean, organized, and professional front-office and reception area.
• Recordkeeping: Maintain accurate records and documentation as assigned.
• Team Support: Assist departments with administrative projects and perform other related duties as assigned.

Qualifications & Requirements

Required Qualifications

• Previous receptionist, front desk, customer service, or administrative experience preferred.
• Professional and friendly demeanor with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional telephone presence.
• Ability to remain organized and composed in a fast-paced office environment.
• Strong attention to detail and ability to manage multiple tasks and priorities.
• Basic proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn and navigate company software and office systems.
• Dependable, punctual, and able to maintain regular attendance.
• Ability to reliably work the scheduled hours, Monday - Friday, 8:00 AM - 5:00 PM, with rotating Saturdays.
• Ability to work independently while contributing effectively as part of a team.

Preferred Qualifications

• Previous experience in a receptionist, administrative assistant, or customer-facing office role.
• Experience working in a high-volume phone or customer service environment.
• HVAC, plumbing, home services, or similar industry experience.
• Bilingual communication skills are a plus.

Benefits

Eligible employees may have access to a comprehensive benefits package, including:

• Health & Wellness: Medical, dental, and vision insurance.
• Retirement: Retirement savings plan with company matching contribution.
• Supplemental Coverage: Disability, accident, and critical illness coverage options.
• Paid Time Off: Paid time off in accordance with company policy.
• Professional Development: Opportunities for professional development and career advancement.

Equal Employment Opportunity

All Year Cooling and Plumbing is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, business needs, and other lawful considerations.

Reasonable Accommodations

All Year Cooling and Plumbing is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. Applicants who require a reasonable accommodation may contact Human Resources for assistance.

Employment with All Year Cooling and Plumbing is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law.