Serves as the first point of contact for the organization by providing professional and courteous reception and telephone support. Performs a variety of administrative and clerical duties to support daily office operations, visitors, internal personnel, and business activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
Reception and Telephone Support
- Answer incoming telephone calls, determine purpose of callers, and forwards calls to appropriate personnel or department.
- Retrieve messages from voice mail and forwards to appropriate personnel.
- Respond to routine questions regarding the organization and provide callers with general information, including addresses, directions, and other business information.
- Welcome and verify on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
Mail and Administrative Support
- Process incoming and outgoing mail and internal correspondence.
- Organize and maintain warehouse receiving, picking, and packing documentation.
- Assist with entering prospect information into applicable systems as needed.
- Assist with maintaining accurate vendor contact information and routine communication for building services, such as coffee, water, and janitorial vendors.
- Maintain an up‑to‑date directory of building access badges, including tracking active badges, employee assignments, and processing updates as needed.
- Provide administrative backup support to the Administrative Assistant as needed.
- Perform routine clerical duties, including filing, photocopying, scanning, document preparation, and collating.
- Maintain confidentiality of sensitive company, employee, customer, and business information.
- Comply with all Company policies and procedures.
- Support continuous improvement through training and process improvement initiatives.