Benefits:- 401(k) matching
- Competitive salary
- Opportunity for advancement
Benefits/Perks- Competitive Compensation
- Career Growth Opportunities
Job SummaryWe are seeking a
Receptionist to join our team. In this role, you will answer phones, communicate with customers to identify their needs, process claims, assign routes and schedule service calls for HVAC technicians. Ensure that our customers have a great customer service experience with our company. The ideal candidate is professional, friendly, highly proficient with computer programs, and is able to remain calm under pressure.
Responsibilities - Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
Qualifications- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Highly proficient using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Attention to detail
Work ScheduleFull time, 9am to 5pm, Monday to Friday