Overview
The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist.
Work Schedule which is subject to change if necessary:
Mondays 10 am to 7 pm Tuesday- Wednesday - OffThursday - Friday 10 am to 7 PMSaturday- Sunday - 12 pm to 9 pm
The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Answer all incoming calls according to all company policies with exceptional telephone skills.
- Direct phone calls to the appropriate parties as necessary.
- Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
- Coordinates questions and issues with the appropriate department personnel.
- Addresses customer concerns and issues or escalates them as needed.
- Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
- Maintain confidentiality of company and customer information at all times.
- Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
- Assist the service staff in contacting customers to inform them that their vehicles have been completed.
- Performs other duties as assigned.
Qualifications
- No experience required but a PLUS!
- Automotive Dealership experience a PLUS!
- Service or hospitality industries experience a PLUS!
- Previous retail and/or customer service experience.
- Friendly with high energy and the willingness to go above and beyond.
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Must conduct oneself in a professional manner.
- Basic computer and Microsoft Office skills.
- Strive to respect and facilitate teamwork within all departments.
- Professional appearance and work ethic.
- Must be a team player with a strong sense of commitment to the customer and team members.
- Bilingual (Spanish) a PLUS!