807996 Receptionist / Administrative Assistant

Waltham, MA | 1-Month Contract | Full-Time | Onsite

Sigma Inc. is seeking a professional and customer-focused Receptionist to support the Commonwealth of Massachusetts – Department of Children and Families (DCF) in Waltham, MA. This short-term opportunity is ideal for candidates with strong front desk, customer service, administrative, data entry, and records management experience who enjoy working in a fast-paced office environment.

If you're organized, detail-oriented, and have excellent communication skills, we'd love to hear from you!

Job Details

• Job Title: Receptionist
• Location: Waltham, MA
• Client: Commonwealth of Massachusetts – Department of Children and Families (DCF)
• Duration: 1-Month Contract
• Schedule: Monday – Friday, 7.5 hours per day
• Work Arrangement: 100% Onsite

Responsibilities

• Welcome clients, visitors, and staff in a professional and courteous manner.
• Answer and route incoming telephone calls to the appropriate departments.
• Provide information regarding DCF office locations, programs, and available services.
• Perform accurate data entry, typing, and word processing using Microsoft Word and Excel.
• Maintain filing systems, archived records, and records management processes.
• Process closed case records, archive submissions, and archive requests.
• Track case assignment and personnel data using internal systems.
• Assist staff with entering information into the FamilyNet system and conducting FamilyNet searches.
• Support social workers with MassHealth insurance claims processing.
• Assist with managing Social Security and Title II payment accounts at the area office level.
• Process incoming and outgoing mail, faxes, and other office correspondence.
• Provide administrative and clerical support for office staff and special projects.
• Assist the Area Director and administrative team as needed.

Required Qualifications

• High School Diploma or equivalent required.
• Previous experience as a Receptionist, Administrative Assistant, Front Desk Coordinator, Office Assistant, or Administrative Clerk.
• Strong customer service and interpersonal skills.
• Experience with data entry, filing, and records management.
• Proficiency in Microsoft Word and Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to maintain confidentiality while handling sensitive information.
• Ability to multitask and prioritize work in a busy office environment.

Preferred Qualifications

• Experience working in a government agency, social services, healthcare, legal, or nonprofit office.
• Experience with electronic case management or records systems.
• Familiarity with FamilyNet or similar case management software is a plus.
• Experience supporting social workers or case management teams is preferred.

Preferred Skills

• Reception & Front Desk Operations
• Administrative Support
• Customer Service
• Data Entry
• Records Management
• Filing & Document Management
• Microsoft Word
• Microsoft Excel
• Telephone Etiquette
• Office Administration
• Case Records Processing
• Clerical Support
• Mail & Fax Processing
• Time Management
• Attention to Detail