Recovery Housing Operations & Compliance Manager

We are looking for a passionate, detail-oriented, and innovative Operations Manager to join our dWELL Recovery New York City team.. In this role, you will lead operational oversight across dWELL’s recovery housing programs, and spearhead the implementation of systems and workflows, quality assurance initiatives, and accreditation efforts. You will play a pivotal role in strengthening operational processes, ensuring compliance, and collaborating with program leadership to support the continued growth and effectiveness of dWELL.

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals. 

What you will do:

• Oversee daily operations across dWELL's residential programs, ensuring efficient workflows, resource coordination, and consistency with program policies and procedures
• Lead the implementation, staff training, adoption, and ongoing optimization of electronic health record (EHR) systems
• Develop and standardize operational workflows and documentation practices, conducting quality assurance audits to monitor compliance, identify gaps, and drive improvements.
• Drive accreditation efforts by evaluating requirements, assessing organizational readiness, and implementing necessary policies and procedures in collaboration with leadership
• Identify staff development needs, coordinate training initiatives, and monitor completion of required and recommended trainings
• Oversee facility maintenance, vendor relationships, safety inspections, and the purchasing and management of program supplies
• Monitor program budgets, review financial reports, and conduct audits to identify discrepancies and support responsible financial management
• Participate in on-call rotations, provide weekend coverage, and maintain flexibility to accommodate evolving program needs

What You Need to Qualify:

• At least 3 years of experience in program operations, quality assurance, compliance, or administration, preferably within behavioral health, residential treatment, recovery housing, or related human services settings
• Experience with EHR implementation, process improvement, program auditing, or compliance initiatives
• Proficiency in Google Workspace and other administrative systems; experience with Sage or similar financial management software preferred
• Bachelor's degree in business administration, healthcare administration, human services, or a related field preferred
• Ability to list 20-40 lbs and complete regular facility rounds, navigate stairs, respond to emergencies, and assist with physically demanding tasks as needed

What We Offer: 

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years 
• Flexible PTO - for a team that’s rested, recharged and feeling their best
• Hands-on, creative, team-based work environment in the heart of New York City
• We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team
• 12 weeks Paid Parental Leave following a full year of service - providing support and flexibility during life’s most important moments

Schedule: Tuesday/Wednesday 9am-5pm; Thursday 10am-6pm; Friday/Saturday 11am-7pm

Compensation: $80,000-$90,000 (commensurate on experience)

Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.

Must be able to perform extensive standing, walking, and climbing; to lift up to 50bs. regularly, to transport and stock assigned supplies and materials. Must be able to bend, stoop, and climb to reach materials.

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