Recruitment and Benefits Specialist

Key Responsibilities:

• Provide exceptional customer service by responding to retirement and benefits inquiries in a timely, professional, and accurate manner, with initial acknowledgment within 24 hours (excluding weekends).
• Counsel employees, managers, retirees, eligible family members, survivors, and beneficiaries on federal retirement and benefits programs, including FERS, FERS-RAE, FERS-FRAE, CSRS, CSRS Offset, FERCCA, TSP, FEHB, FEDVIP, FEGLI, FLTCIP, FSAFEDS, and related programs.
• Interpret and apply federal laws, regulations, policies, and procedures governing retirement and employee benefits.
• Research and resolve complex retirement and benefits issues by coordinating with agencies such as OPM, TSP, SSA, and other federal partners.
• Process retirement applications, benefits actions, and supporting documentation using automated federal HR systems, including eOPF, DFAS, EWITS, DPRW, and other agency systems.
• Conduct new employee orientation sessions and deliver training and presentations on federal retirement, benefits, and employee entitlements.
• Coordinate educational sessions and presentations with external organizations, including the Thrift Savings Plan (TSP) and Social Security Administration (SSA).
• Maintain retirement and benefits case files, track workloads, perform periodic case reviews, and ensure accurate electronic records management, including document uploads to eOPF.
• Provide technical guidance and support to HR staff and management regarding retirement and benefits policies and procedures.
• Manage multiple priorities while meeting established deadlines and mission requirements.
• Communicate accurate status updates and maintain professionalism in all written and verbal communications.
• Collaborate effectively with HR teams, managers, payroll offices, and program officials to ensure timely and accurate retirement and benefits administration.