Noatum Logistics | Regional Director - Customer Program Management
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17 of August
Location Washington
Salary 160,000 $ - 170,000 $ Gross/hour
Category Purchases, logistics and warehouse
Subcategory Distribution and logistics
Sector Logistics
Working hours Full Time
Work mode Hybrid (On-site and Remote)
Experience level Management
Department Logistics
Regional Director - Customer Program Management
As a global client-centered logistics operator, Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our client's needs.
Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.
Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.
About the Role:
The Regional Director, Customer Program Management is responsible for leading the execution of the International Supply Chain (ISC) customer program management function across the region. The role ensures consistent deployment of global ISC program management standards, governance frameworks, customer lifecycle processes, and service excellence methodologies while adapting them to regional market conditions, customer requirements, and operational realities.
The incumbent is accountable for customer retention, service excellence, value realization, portfolio profitability, and achievement of the regional ISC revenue and gross profit objectives. Through leadership of the regional Program Management organization, the role ensures customers achieve their desired business outcomes while strengthening customer partnerships, increasing barriers to exit, and driving sustainable growth of the ISC business.
The position serves as the senior regional escalation point for strategic customer matters and partners closely with Commercial, Operations, Product Management, Ocean Freight, Shared Services, and Global ISC leadership to ensure customer commitments are delivered, business opportunities are maximized, and regional financial objectives are achieved.
Key Responsibilities:
- Lead and develop the regional ISC Program Management organization.
- Ensure consistent adoption of global ISC program management standards, governance frameworks, and best practices throughout the region.
- Adapt global standards to local market requirements, customer expectations, and operational realities while maintaining alignment with global objectives.
- Provide leadership, coaching, development, and performance management for Program Managers and Senior Program Managers.
- Establish resource planning, succession planning, and capability development programs for the Program Management organization.
- Promote a culture of customer centricity, accountability, operational excellence, and continuous improvement.
- Maintain executive-level relationships with strategic ISC customers.
- Serve as the senior escalation point for significant customer issues and service failures.
- Participate as required in Executive Business Reviews and strategic customer governance meetings.
- Ensure customer commitments, service expectations, and contractual obligations are consistently achieved.
- Oversee customer retention strategies and customer health reviews across the regional portfolio.
- Support strategic customer renewals, expansions, and long-term partnership development.
- Ensure the Program Management organization effectively acts as the voice of the customer within Noatum.
What We Are Looking For:
- 10-15+ years of experience within international logistics, supply chain management, customer program management, strategic account management, control tower operations, or related disciplines.
- Demonstrated leadership experience managing customer-facing teams within a multinational organization.
- Experience managing large strategic customer relationships across multiple geographies.
- Strong understanding of International Supply Chain, freight forwarding, transportation management, and order management environments.
- Proven success driving customer retention, growth, and profitability.
- Experience operating within complex matrix organizations.
- Strong track record of leading cross-functional operational and customer-focused initiatives.
- Experience driving continuous improvement and service excellence programs.
- Bachelor's Degree in Supply Chain Management, Logistics, International Business, Business Administration, Engineering, Operations Management, or related field.
- MBA or Master's Degree preferred.
- PMP, Lean Six Sigma, APICS/ASCM, or equivalent professional certification preferred.
- Strong knowledge of international logistics, freight forwarding, order management, transportation management, and supply chain operations.
- Strong commercial and financial acumen with understanding of revenue, gross profit, and customer profitability drivers.
Physical Requirements:
- Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
- The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
- The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
- Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
- Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
- While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.
What We Offer:
- Permanent Contract - Enjoy stability and long-term career opportunities.
- Flexible Benefits Plan - Choose what suits you best: Health, Dental, Vision, 401K Plan with company match.
- Celebrate Your Birthday - Take a day off to make your special day even better.
- 11 paid Holidays and 5 floating holidays.
- Flexible work schedules.
- Professional Growth - Access continuous learning and development opportunities to boost your career.
- Collaborative & International Environment - Work with diverse teams and be part of a global network.
- Corporate University - Benefit from ongoing training programs designed to keep you ahead.
At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people's talents in all their diversity while eliminating any form of discrimination.
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