Regional Field HR Manager

The HR Business Partner serves as a consultant to Restaurant Operations on employee related issues and will make recommendations to effectively resolve problems or issues. The HR Partner will recommend solutions using judgment that is consistent with standards, practices, policies, procedures, regulation and/or employment law. A successful HR partner will act as employee champion and change agent. HR Business Partner will assess and anticipate HR-related needs. Communicate needs proactively with operations, training, and senior management. The HR Business Partner formulates partnerships across the organization to deliver value added service to restaurant operations employees that reflect the strategic objectives of Smashburger.

DUTIES AND RESPONSIBILITIES:

• Respond to and investigate any formal employee or external party matters.
• Ensure restaurants maintain compliance with federal and state regulations concerning employment. Including, Fair Labor Standards Act (FLSA), Form I-9 training and audits, e-verify program maintenance.
• Assist the field restaurant managers in response to notification of unemployment claims.
• Assists in recruitment effort for all restaurant management and corporate office employees; writes and places advertisements; conducts new-employee orientations. 
• Manages all aspects of the company background check process for restaurant locations. Including process improvements, vendor relations, response time, Fair Credit Reporting Act requirements.
• Assists in handling employee relations, progressive discipline, and performance management processes.  
• Recommends improved processes, policies, and procedures to streamline efficiency of department and services provided to restaurant operations and Support Center.
• Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; maintains employee handbook and policies and procedures manual.
• Conducts exit interviews in absence of supervisor.
• Performs other related duties as required and assigned. 

Skills & Requirements

• A Bachelor degree and three (3) or more years of Human Resources experience
• Human Resources experience in a restaurant, retail or hospitality industry preferred
• Proven ability to deescalate situations and maintain professionalism at all times
• Proven ability to provide feedback to various levels in the organization
• Ability to effectively communicate verbally and written
• Ability to organize and prioritize work
• Ability to maintain confidentiality
• Professional in Human Resources (PHR) certification preferred