Regional Office IT Specialist

Regional Office IT Specialist

Location: Houston, TX

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $40.57 $46.51 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Staff Regional Office Information Technology (IT) Specialist will deliver multiple audio services and general Information Technology offerings to our clients across the United States, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. This position will assist with technical advice and support our employee-owners in quality IT and audio services.

Key Responsibilities

Essential Functions

• Perform installation repair and upgrade of computer hardware.
• Perform troubleshooting of hardware and software issues.
• Present training on hardware and software packages.
• Perform preventative IT/Network maintenance tasks.
• Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources.
• Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
• Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
• Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes.
• Develop AV standard configurations that meet the needs of the client.
• Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner.
• Actively develop and maintain business relationships with regional office staff and management for feedback/user integration.
• Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
• Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
• Provide support for customers in all client locations via phone, video, e-mail, and in-person to resolve.
• Resolve incidents assigned from other IT groups or non IT sources.
• Provide AV support during presentations and company-sponsored events.
• Provide setup and execution of video conferences.
• Provide training and education to client employees on usage of AV systems.
• Perform other duties as assigned.
• Comply with all policies and standards.

Required Skills

• Technical expertise in desktops, workstations, laptops and other IT peripheral devices.
• Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
• Excellent audio visual skills, including issue troubleshooting abilities.
• Excellent written and verbal communication skills.
• Strong analytical and problem solving skills.
• Proficient computer skills including Microsoft Office suite.
• Self-starter with a bias for proactive initiative, excellent follow through on tasks, strong oral and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.

Preferred Skills

• Microsoft A+ certification preferred.

Education Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related degree required; applicable years of experience may be substituted for degree requirement.

Required Experience

• 4 years of experience required (or applicable years of experience substituted for degree requirement).

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a 100% employee-owned infrastructure engineering, architecture, and construction firm with more than 125 years of history building critical infrastructure across the United States and internationally. Headquartered in Kansas City, Missouri, and operating from more than 75 offices worldwide, the firm employs more than 14,500 employee-owners generating over $7.4 billion in annual revenue across sectors including energy, aviation, water, telecommunications, transportation, and healthcare. What distinguishes this organization is its Employee Stock Ownership Plan (ESOP) model, in which every full-time employee holds an ownership stake a structure that drives a culture of accountability, collaboration, and shared investment in outcomes. Recognized as a Glassdoor Best Places to Work multiple years running with a 4.2 out of 5 rating across more than 1,800 reviews and an 87% employee recommendation rate, the firm's teams include civil and structural engineers, architects, environmental scientists, construction managers, IT specialists, and program management professionals engaged in complex, consequential projects such as major airport expansions and large-scale energy infrastructure.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-16775

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