HARDY Process Solutions, based in San Diego, California, is a trusted leader in industrial weighing, precision instrumentation, and sensor technology. Since 1918, we have delivered innovative, high-performance solutions that improve accuracy, efficiency, and safety across automated industrial processes. This role can ideally be based at any of our Hansen or Hardy locations in IL, GA, CA, or PA, in a hybrid capacity, but working remotely is ideal
We provide high-performance weighing systems with the lowest total cost of ownership, integrating industry-leading technology to simplify installation, integration, and maintenance. Our solutions help customers increase production efficiency and are relied upon across various industries. We offer a full range of weighing solutions for process and packaging applications, backed by a commitment to continuous innovation and exceptional product reliability.
At HARDY, our people drive our success. We foster a collaborative, growth-focused culture where employees are empowered to innovate, contribute, and excel.
PRIMARY RESPONSIBILITIES
Manage Regional Service Operations
- Coordinate regional service requests, schedules, and resources to provide timely customer support.
- Oversee installation, commissioning, calibration, and preventive maintenance activities for process weighing systems.
- Maintain accurate service documentation and promote consistent adherence to safety requirements and service procedures.
Providing Advanced Technical Support
- Serve as an escalation resource for complex product, application, and system troubleshooting.
- Support customers and service partners remotely and on-site to diagnose issues and restore reliable operation.
- Document root causes and corrective actions, engaging engineering when additional expertise is required.
Develop and Deliver Technical Training
- Assess training needs and develop practical courses tailored to customer, service partner, and internal team requirements.
- Deliver onsite, virtual, and factory-based instruction covering product operation, installation, commissioning, maintenance, and troubleshooting.
- Create and maintain training materials, hands-on exercises, and knowledge assessments as products and applications evolve.
Strengthening Regional Service Partner Capabilities
- Identify service coverage and technical skill gaps across the region and recommend actions to address them.
- Onboard and coach service providers on Hardy’s products, diagnostic tools, and service best practices.
- Assess technical readiness through practical demonstrations and provide follow-up support to reinforce learning.
Collaborate Across Functions and Support Customers
- Partner with sales, product management, and engineering to align service and training support with customer needs.
- Communicate recurring field issues, application challenges, and customer feedback to inform product and documentation improvements.
- Support product introductions by preparing training content and helping service partners build technical readiness.
Drive Service Quality and Continuous Improvement
- Track service response, issue resolution, recurring problems, and customer feedback to identify improvement opportunities.
- Evaluate training effectiveness through participant feedback, knowledge assessments, and follow-up on practical application.
- Recommend and implement improvements to service procedures, training delivery, and knowledge resources to reduce repeat issues and improve customer experience.
QUALIFICATIONS
- High school diploma or some college preferred.
- 5+ years of related experience in industrial instrumentation, process automation, or weighing systems.
- Strong understanding of weighing systems, load cells, and field integration, including installation, commissioning, calibration, and troubleshooting.
- Proven ability to coordinate regional service operations, resolve complex technical issues, develop and deliver technical training, strengthen service partner capabilities, collaborate across functions, and drive service quality and continuous improvement.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly; passion for the industry and a positive, customer-focused attitude.
- Proficiency in Microsoft 365 and ERP/CRM tools for documentation, reporting, collaboration, and service and customer information management.