Registration Rep Administrative

Our Client, a Healthcare company, is looking for a Registration Rep - Administrative for their Fountain Valley, CA location.
 
Responsibilities:

• Communicates effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and preregisters patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Provides excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.
• Maintains registration accuracy rate of 95% or better.

• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
• General computer skills required including electronic medical record and Microsoft Office.
• Knowledge of medical terminology.
• Preferred Skills & Experience:
• One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• Preferred Education:
• High school graduate preferred.
• Medical Terminology related course or certificate preferred
• Languages:    
• English( Speak )
• Spanish( Speak )
• Vietnamese( Speak )
• Required
• General knowledge of insurance payors
• Electronic medical record
• Microsoft office
• Medical terminology
• EPIC

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

• Health Benefits
• Referral Program