Repair Advisor / CSR

Key Responsibilities: 

Customer Service & Communication

·Greet customers promptly and professionally.

·Provide regular status updates via phone, text, or email.

·Address customer concerns and resolve issues efficiently.

·Ensure a smooth vehicle delivery process and review completed repairs with customers.

Vehicle Intake & Documentation

·Schedule repair appointments.

·Perform initial vehicle walkarounds with customers.

·Collect and verify insurance information and required documentation.

·Enter and maintain accurate customer and repair information in management systems.

·Upload photos and supporting documents as needed.

Insurance & Administrative Support

·Communicate with insurance adjusters regarding supplements and approvals.

·Assist in processing claims and coordinating rental vehicles.

·Prepare repair orders, invoices, and final paperwork.

·Collect payments and explain charges clearly to customers.

Coordination & Workflow Support

·Work closely with estimators and production staff to track repair progress.

·Ensure all required authorizations are obtained before repairs begin.

·Maintain organized records for compliance and quality control.

Requirements

Required Qualifications

·High school diploma or equivalent.

·1–3 years of customer service experience

·Strong communication and interpersonal skills.

·Proficiency with computer systems and management software.

·Ability to multitask in a fast-paced environment.

Key Skills & Competencies

·Excellent verbal and written communication

·Strong organizational skills

·Problem-solving ability

·Attention to detail

·Professional appearance and demeanor

·Customer-focused mindset

Work Environment

·Collision repair facility setting.

·Frequent interaction with customers in person and by phone.

·May involve extended periods of standing or computer use.