Replacement Sales Representative

Company Description Pella Window and Door of Tennessee is a local distributor and installer of high-quality Pella windows and doors, serving residential and commercial customers throughout the greater Eastern TN area. The company focuses on providing durable, energy-efficient products along with professional design consultation and installation services. Team members collaborate closely with homeowners, builders, and contractors to deliver tailored solutions that enhance comfort, aesthetics, and value. Pella Window and Door of Tennessee emphasizes customer satisfaction, safety, and integrity in every project and supports ongoing training and development for its workforce.

Role Description The Replacement Sales Representative is a full-time, hybrid role based in Chattanooga TN, with a combination of on-site customer visits and work-from-home responsibilities. Day-to-day tasks include meeting with homeowners to assess existing windows and doors, recommending replacement solutions, preparing accurate quotes, and guiding customers through product options and installation timelines. The role involves managing leads, following up on inquiries, conducting in-home consultations, and using digital tools to document proposals and orders. The Replacement Sales Representative collaborates with installation teams and internal staff to ensure projects are scheduled and completed smoothly, while maintaining clear communication with customers. This role also requires regular territory planning, participation in sales meetings, and adherence to company sales processes and performance goals.

Qualifications

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• Sales and customer service skills, including consultative selling, relationship building, and handling objections in a professional manner.
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• Ability to assess residential window and door needs, interpret basic measurements, and explain product features and benefits clearly.
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• Proficiency with digital tools such as CRM software, email, and basic office applications, plus comfort using remote communication platforms.
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• Strong communication, presentation, and active listening skills to interact effectively with homeowners and internal teams.
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• Self-motivated, organized, and able to manage appointments, follow-ups, and sales targets with minimal supervision in a hybrid work environment.
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• Valid driver’s license, reliable transportation for customer visits in the Atlanta area, and willingness to work some evenings or weekends as needed.
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• Previous experience in outside sales, home improvement, building materials, or a related field is preferred but not required.
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• High school diploma or equivalent required; additional education or training in sales, construction, or business is a plus.
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