RESCOM Administrative Assistant

Indianapolis, Indiana

26 days ago

Job Description

Who we are:
Townsend Company LLC and Gunnison Tree Service are industry leaders in utility vegetation management and right-of-way services, supporting electric utilities and infrastructure across the United States. Headquartered in Muncie, Indiana, Townsend operates in more than 30 states, delivering vegetation management, power line clearance, utility line construction, landscape management, and storm response services. Gunnison Tree Service, founded in 1999 by Matt Cathell, has grown from a small family-owned tree care company into a trusted leader in vegetation management in the Atlanta market. Together, our companies and subsidiaries are committed to safety, operational excellence, and protecting critical power infrastructure while providing rewarding career opportunities for our employees.

We Offer:

Weekly pay
Paid Time Off & Health Benefits.
Growth & Development within the company.
401k + 4% match

Administrative Assistant Summary:
The Administrative Assistant (RESCOM) supports the day-to-day operations of the Residential and Commercial business unit. This role plays a critical part in ensuring efficient office operations, job scheduling, billing, and customer communication.

Working closely with operations, sales arborists, and leadership, this position helps coordinate workflow, maintain accurate records, and support financial processes such as invoicing and accounts receivable. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Duties/Responsibilities:
Administrative & Office Support

Answer and direct phone calls, emails, and internal communications
Maintain calendars, schedule meetings, and coordinate appointments
Prepare reports, correspondence, and operational documents
Maintain organized filing systems (electronic and physical)

Operations & Scheduling Support

Schedule jobs for residential and commercial operations
Coordinate scheduling meetings with operations teams
Work directly with Sales Arborists to schedule and adjust jobs
Ensure job schedules are accurate and updated in real time

Billing & Financial Support

Invoice completed jobs in a timely and accurate manner
Perform data entry and maintain financial records
Audit accounts receivable for accuracy
Support AR collections efforts and follow up on outstanding balances
Assist with new vendor setup and documentation

Data Management & Reporting

Enter, update, and maintain data across internal systems
Generate and assist with operational and financial reports
Ensure accuracy and integrity of company data

Collaboration & Communication

Partner with operations, sales, and leadership teams to support business needs
Provide excellent customer service to internal and external stakeholders
Handle sensitive and confidential information with professionalism

Qualifications
Education

High School Diploma or equivalent required
Associate’s or Bachelor’s degree preferred

Experience

2+ years of administrative, office support, or related experience
Experience supporting operations, scheduling, or billing functions preferred

Skills

Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
Strong organizational and time management skills
Excellent written and verbal communication
High attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment
Ability to work independently and as part of a team
Identify process gaps and drive practical solutions

Preferred Skills

Experience with CRM or operational systems (SingleOps, NetSuite, Arborgold, Aspire, etc.)
Familiarity with scheduling and invoicing workflows
Experience with accounts receivable and collections processes

Work Environment

Office-based role with standard business hours
May require occasional overtime based on business needs

Join a team that values safety, reliability, and professional development. At Townsend Company LLC. and Gunnison Tree Service, our employees, play a critical role in supporting the nation’s electric infrastructure through quality vegetation management and right-of-way services. If you enjoy working outdoors, take pride in your work, and want to be part of a dynamic and growing team, we encourage you to apply and build a rewarding career with us.