One of the world's most celebrated ultra-luxury cruise brands is looking for a Reservations Agent. You will be among the first voices our guests hear when they begin planning their voyage. This is not a call center role. It is a premium, relationship-driven position that requires warmth, precision, and a genuine love of delivering exceptional service to some of the world's most discerning travelers.
What You Will Do
- Handle inbound and outbound reservations inquiries with professionalism, warmth, and accuracy
- Guide guests and travel advisors through voyage options, itineraries, and the booking process
- Maintain complete and accurate booking records and communicate reservation details clearly
- Coordinate with internal teams to ensure a seamless pre-voyage guest experience
- Uphold the highest standards of discretion, responsiveness, and service excellence on every interaction
The Ideal Candidate
- 2 to 5 years of experience in luxury travel reservations, cruise line reservations, boutique hotel front office, or a premium client-facing hospitality role
- Experience working with ultra-high-net-worth clients or travel advisors in a luxury environment
- Exceptional written and verbal communication skills, because every interaction reflects the brand
- Polished, professional, and warm with a natural instinct for anticipating guest needs
- Detail-oriented and organized with the ability to manage multiple reservations simultaneously
- Proficiency with reservations systems or booking platforms is a plus
- Multilingual candidates are warmly encouraged to apply. Spanish, French, German, Portuguese, or other languages are a significant asset
- A genuine enthusiasm for luxury travel
Hours and schedule
This is a full time, in-office role based in downtown West Palm Beach.
- During training, hours are 9:00 AM to 6:00 PM, Monday to Friday, with a one hour lunch. Training begins with company and product training alongside other new team members, then moves into reservations-specific training on the booking and phone systems, the voyages and destinations, and listening in on live calls.
- After training, you will be assigned a regular shift within the team's 8:00 AM to 8:00 PM weekday coverage window.
- There is also a rotating Saturday shift, 10:00 AM to 2:00 PM. In any week you are scheduled for a Saturday, those hours come off your weekday schedule so your total stays at 40 hours.
Dress code
Polished business attire. Jeans, sneakers and sandals are not permitted.
Benefits
- Medical, dental, and vision insurance
- Short- and long-term disability, life, and long-term care coverage
- Paid time off, including vacation, sick and personal days, company holidays, floating holidays, and bereavement leave
- Two weeks of complimentary travel for you and a companion, per year
- Friends and family travel rates after six months of employment