Resident Care Coordinator / House Manager

Resident Care Coordinator / House Manager

Grand Hills Castle | New Berlin, WI

Are you a compassionate leader who is passionate about resident care, team development, staffing, and creating an exceptional experience for seniors and their families?

Castle Senior Living is seeking an organized, dedicated, and resident-focused Resident Care Coordinator / House Manager to join our team at Grand Hills Castle. This key leadership position serves as a liaison between residents, families, caregivers, and community leadership while helping to ensure high-quality care, appropriate staffing, and smooth daily operations within the community.

The ideal candidate is a strong communicator, enjoys building relationships, has experience in senior living or healthcare, and is committed to delivering exceptional service to residents, families, and team members.

About Grand Hills Castle

Grand Hills Castle is a welcoming senior living community in New Berlin offering both 105 Residential Care Apartment Complex (RCAC) apartments and a 43-bed Community Based Residential Facility (CBRF). Our community provides individualized support in a warm, home-like environment where residents are treated with dignity, respect, and compassion.

For more than 25 years, Castle Senior Living has been dedicated to enhancing the lives of seniors through exceptional care, compassion, and service. We strive to create the most satisfying living experience for our residents while being the most respected senior living company to work for.

Why Join Castle Senior Living?

• Competitive salary
• Paid holidays
• Paid Time Off Plans*
• ICHRA insurance options*
• 401(k) with employer match*
• Employee discount programs
• Employee recognition and appreciation programs
• Career growth and advancement opportunities
• Supportive and collaborative leadership team

Benefits may vary based on position and eligibility.

Position Summary

The Resident Care Coordinator / House Manager is responsible for supporting the overall well-being of residents through care coordination, staff leadership, scheduling, family communication, and operational oversight. This position works closely with community leadership to ensure residents receive exceptional service and individualized care in a safe, comfortable, and engaging environment.

The successful candidate will serve as a resource for caregivers, assist with resident care planning, coordinate staffing needs, manage schedules, and help oversee daily community operations to promote resident satisfaction, employee engagement, and quality outcomes.

Responsibilities

• Coordinate and monitor resident care services to ensure resident needs are met
• Assist with resident assessments, service plans, and care updates
• Create and manage staff schedules to ensure appropriate coverage and compliance with staffing requirements
• Monitor staffing levels and proactively address scheduling gaps, call-ins, and coverage needs
• Assist with recruiting, interviewing, onboarding, training, and retaining caregiving staff
• Provide leadership, coaching, and daily support to caregivers and medication aides
• Conduct regular audits of schedules, attendance, and staffing patterns to support operational effectiveness
• Assist with payroll review, timecard accuracy, and attendance tracking
• Build positive relationships with residents, families, and team members
• Address resident and family concerns in a timely, professional, and compassionate manner
• Collaborate with healthcare providers, pharmacies, hospice agencies, and other community partners
• Assist with resident admissions, move-ins, assessments, and transitions
• Monitor documentation and reporting for accuracy and compliance
• Ensure compliance with state regulations, company policies, and community procedures
• Participate in quality assurance, employee engagement, and resident satisfaction initiatives
• Assist leadership in maintaining a positive, resident-centered culture
• Support community operations and perform other duties as assigned

Qualifications

• Previous experience in assisted living, RCAC, CBRF, healthcare, senior living, or a related field preferred
• Previous leadership, supervisory, scheduling, or staffing experience preferred
• Strong communication and interpersonal skills
• Excellent organizational, multitasking, and problem-solving abilities
• Ability to work effectively in a fast-paced environment
• Knowledge of resident care practices and Wisconsin assisted living regulations preferred
• Experience with resident assessments, care planning, staffing coordination, or healthcare operations is a plus
• Proficiency with scheduling systems, basic computer programs, and timekeeping systems preferred
• Compassionate, professional, and resident-focused approach
• Commitment to creating an exceptional experience for residents and families

What Makes This Opportunity Special?

At Grand Hills Castle, you''ll have the opportunity to support a diverse senior living community while making a meaningful impact on both residents and employees. This role combines resident care coordination, staffing oversight, employee support, and daily operational management, making it ideal for someone who enjoys both people leadership and resident advocacy.

As the Resident Care Coordinator / House Manager, you''ll play a vital role in ensuring residents receive exceptional care while helping build a positive, engaged, and highly effective caregiving team.

Join the Castle Family

If you are looking for a rewarding leadership opportunity where you can combine your passion for resident care, team support, staffing coordination, and service excellence, we encourage you to apply.

Join Castle Senior Living and help create an exceptional living experience for the residents and families we proudly serve.

Castle Senior Living is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.