Resident Services Coordinator

About Abode:

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Housing Ends Homelessness

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strengths

About The Role:

The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income.   The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance.  This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services. 

How You Make An Impact: 

• Develop a community calendar of educational, recreational and opportunities for civic engagement activities and events.  
• Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.  
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.  
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.  
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.  
• Provide crisis intervention as needed and when requested by property management and/or program participants. 
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.  
• Other duties as assigned. 

How You Meet Qualifications: 

•  Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 1 year of case management experience providing services to homeless or low-income individuals and/or families.  
• Use of personal vehicles and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.  
• Driving and transportation of participants when required. 
• Work flexible hours, including some weekends and evenings when required. 

Our Benefits and Perks: 

• Competitive pay: $28.85 - $31.00 per hour
• Work arrangement: Onsite position; may be eligible for hybrid or remote work, subject to supervisor approval and factors including job responsibilities, remote location, and employee suitability.
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• Health & Wellness:
  • 100% medical, dental and vision coverage options for employees
  • Employer subsidized options for dependent health care."
  • Legal and financial services and more through our Employee Assistance Program (EAP)
  • Mental health care service provided by Teledoc
  • Flexible Spending Account (FSA)
    • Commuter
    • Health care
    • Dependent care
  • Retirement Plan: 403(b) w/ employer match & contribution programs

Notice: Abode Services is an Equal Opportunity Employer. We comply with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). Abode will engage in an individualized assessment of accommodation requests and may provide reasonable accommodations to qualified applicants and employees with disabilities when necessary to facilitate participation in the hiring process or to perform the essential functions of a position, unless doing so would result in an undue hardship. If you require accommodations during the application process, please speak with your Talent Acquisition Specialist or use Abode’s contact form to reach out to our Talent Acquisition team.

Notice:Abode Services maintains a drug-free workplace in accordance with applicable federal, state, and local law.