Resident Services Coordinator

Title: Resident Services Coordinator (SRO Buildings)

Location: Mission District & South Park, San Francisco, CA

Pay: $26 - $29 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Contract Length: 3-6 months, contract-to-hire

About our client:

Addison Group is partnering with a mission-driven affordable housing organization dedicated to supporting residents through community-based services, housing stability programs, and resource connection. This organization serves diverse populations across San Francisco and is seeking a proactive, dependable professional to join their team.

Job Description:

The Resident Services Coordinator (RSC) provides direct support, advocacy, and case management services to residents, with a focus on housing stability, community engagement, and access to critical resources. This role requires a hands-on, action-oriented individual who can build strong relationships, take initiative, and maintain consistent, reliable performance in a dynamic environment.

Key Responsibilities:

• Provide resident support through case management, including intakes, assessments, service plans, and ongoing follow-up
• Connect residents to community resources such as healthcare, public benefits, and social services
• Plan and facilitate workshops, events, and community programming
• Support housing stability by addressing lease-related concerns and assisting with conflict resolution
• Conduct wellness checks and provide advocacy for residents
• Build and maintain partnerships with local nonprofits and service providers (especially within San Francisco)
• Manage office hours, including both walk-ins and scheduled appointments
• Lead group meetings and effectively manage group dynamics
• Maintain accurate case notes, reports, and documentation in compliance with program requirements

Qualifications:

• Bachelor’s degree in Sociology, Human Services, or related field (or equivalent experience)
• ~2+ years of experience in case management, community services, or a related field
• Strong interpersonal and communication skills with the ability to engage diverse populations
• Highly reliable with a strong work ethic, consistency, and professionalism
• Ability to take initiative and work independently in a fast-paced environment
• Strong organizational and problem-solving skills
• Knowledge of community resources and public benefits (San Francisco experience preferred)
• Proficiency in Microsoft Office; experience with case management systems is a plus
• Bilingual (Spanish/English or Cantonese/English) highly preferred

Additional Details:

• Ideal candidates may come from backgrounds in teaching, family resource centers, youth services, or adult education
• Open to recent graduates with ~2 years of experience who demonstrate strong initiative and leadership potential
• Role requires strong boundaries, emotional intelligence, and the ability to balance empathy with accountability
• For SRO environments: must be confident, resilient, and able to work with individuals who are homeless or formerly homeless
• Candidates should be comfortable managing challenging situations, enforcing rules, and maintaining professionalism
• References will be required and should speak to reliability, consistency, and work ethic

Perks:

• Opportunity to make a meaningful impact in the community
• Work with a collaborative, mission-driven team
• Gain hands-on experience in case management and community programming
• Develop strong relationships with local organizations and service providers
• Build valuable experience working with diverse populations in San Francisco

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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