Residential Services Coordinator

Stanford''s Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact. We invite you to be part of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world.

Success at the GSB is defined by The GSB Way - a commitment to shared purpose, community, and excellence in all that we do. We seek individuals who elevate themselves and those around them through the practice of academic candor, generous collaboration, and bringing curiosity and rigor to solving meaningful problems. At the GSB, impact means taking ownership, and contributing to a purpose-driven, collaborative, and high-performing community in service to the institution's mission.

The Stanford Graduate School of Business Facilities and Hospitality Department is looking for an enthusiastic Residential Services Coordinator to join our 24/7 residential operations! If you thrive in fast-paced, dynamic environments and love delivering outstanding customer service, this is your opportunity to make a real impact. You''ll work alongside a collaborative team of five fellow coordinators, using your hospitality expertise (ideally with hotel experience) to ensure our residents and guests feel welcomed, safe, and supported. From coordinating programs and activities to maintaining beautiful facilities and solving real-world challenges, you''ll play a key role in building a vibrant residential community. If you''re organized, people-focused, and ready to be a trusted resource for everyone you serve, we''d love to hear from you.

In this role, you will have the opportunity to engage with students and guests from all over the world along with gaining experience within a Facilities and Hospitality department in an academic setting. This entry-level position can help launch your career at Stanford.

Your primary responsibilities* include:

• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
• Review documents and forms for completeness, track files for follow up and distribute for review.
• Process and sort all incoming and outgoing mail and deliveries.
• Coordinate logistics for outreach activities, meetings, and events.
• Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
• Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
• Routinely inspect facilities and maintain assigned areas.

Physical Requirements:

• Often sit, perform desk-based computer tasks.
• Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.

Work Standards:

• Non-Remote & 100% Onsite
• Regular work schedule is Sunday-Thursday from 2:30pm-11:00pm. Work shifts may vary depending on staff vacation or time-off requests.
• Must be willing and able to work some holidays.
• Schedule may fluctuate with shifts ranging from 6:30am to 11:00pm.
• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

In addition, preferred requirements include:

• A strong background in hospitality and hotel industry experience
• Demonstrated experience in delivering exceptional customer service in high-pressure environments, with a focus on creating positive visitor experiences.
• Experience working collaboratively in a team-oriented environment, contributing to a shared purpose, and fostering a sense of community.

Core Duties:

• Review documents and forms for completeness, track files for follow up and distribute for review.

• Research and resolve routine issues, refer complex issues to other staff.

• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.

• Coordinate logistics for outreach activities, meetings, and events.

• Respond to routine inquiries from students, faculty, external constituents, and staff.

• Serve as a subject matter resource to students and other departments.

• Contribute to general office administration and process improvements.

• May train and direct day to day activities of student and temporary workers.

Minimum Education and Experience

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.

• Basic computer skills, including experience with Microsoft Office Suite.

• Customer service skills.

• Basic office administration skills.

• Ability to learn compliance with legal, financial, and university policies and external regulations.

Core Duties:

• Review documents and forms for completeness, track files for follow up and distribute for review.

• Research and resolve routine issues, refer complex issues to other staff.

• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.

• Coordinate logistics for outreach activities, meetings, and events.

• Respond to routine inquiries from students, faculty, external constituents, and staff.

• Serve as a subject matter resource to students and other departments.

• Contribute to general office administration and process improvements.

• May train and direct day to day activities of student and temporary workers.

Minimum Education and Experience

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.

• Basic computer skills, including experience with Microsoft Office Suite.

• Customer service skills.

• Basic office administration skills.

• Ability to learn compliance with legal, financial, and university policies and external regulations.