Resort Hotel Concierge

ABOUT US

The Amenity Collective, LIVunLtd''s parent company, is North America's leading provider of single-source solutions across the aquatics, fitness, and recreation industries. We deliver customized services-staffing, construction, design, consulting, and operations-to supercharge long-term success for clients and their aquatics, fitness, and recreation spaces.

POSITION OVERVIEW

LIVunLtd partners with five star hotels and is looking to bring on a high end concierge to join our team to offer high end concierge services in a hotel setting. A Hotel Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Hotel Concierge possesses an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd's standards for our Hotel Concierge's are that this individual understands the value of excellence in customer service and can provide 5 star-level service to all guests at all times. Hotel experience is preferred. There are both part-time and full-time hours available.

ESSENTIAL RESPONSIBILITIES

• Welcome guests upon entrance and confirm reservations.
• Arrange premium tickets to in demand shows, sporting events and concerts.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

SKILLS AND QUALIFICATIONS.

• Qualified candidates must have 1-3 years of concierge experience.
• In-depth knowledge of local businesses, entertainment venues and travel options.
• Great instincts and excellent communications skills.
• Genuine desire to provide amazing customer service.
• Ability to speak foreign language(s) is a plus.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance

LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.