The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs, utilization goals, team member development, and long-term workforce planning. This role translates service-line strategy, pipeline, and utilization objectives into actionable staffing recommendations; proactively addresses capacity risks and scheduling challenges; and improves resource-management processes, tools, data, and reporting.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills
- Strong business-partnering skills with the ability to translate service-line demand and utilization goals into actionable resource plans.
- Advanced knowledge of resource management, workforce planning, capacity forecasting, scheduling, and talent deployment.
- Strong analytical skills to interpret workforce metrics, identify trends and risks, and provide practical recommendations.
- Ability to develop actionable forecasts, dashboards, KPIs, reports, and recommendations that improve utilization and operational effectiveness.
- Strong critical-thinking, decision-making, and problem-solving skills in a dynamic, deadline-driven environment.
- Excellent communication, relationship-building, facilitation, and organizational skills, with the ability to establish credibility across the firm.
- Knowledge of professional-services metrics, including utilization, productivity, realization, leverage, and capacity, preferred.
- Proficiency in ProStaff or similar resource-planning systems and advanced Microsoft Excel skills; experience with data-visualization tools preferred.
- Ability to lead continuous improvement and change-management initiatives that strengthen resource strategy, processes, reporting, data quality, and technology adoption.
- High degree of professionalism, integrity, discretion, and accountability.
Education, Experience and Certifications
- Bachelor's degree in business, human resources, operations, finance, analytics, or a related field; equivalent relevant experience considered.
- Typically requires seven or more years of progressive experience in resource management, workforce planning, capacity planning, scheduling, operations analysis, talent planning, or a related function, preferably within a professional-services environment.
- Demonstrated experience partnering with business leaders to align workforce capacity, staffing decisions, and resource plans with operational priorities and utilization goals.
- Experience analyzing workforce trends and developing forecasts, dashboards, reports, and presentations for leadership audiences.
- Experience with workforce scheduling, resource-planning, or professional-services automation tools, such as ProStaff, preferred.
- Advanced Excel skills and experience with reporting, visualization, or business-intelligence tools preferred.
- Experience supporting process improvement, operational transformation, change management, or workforce-tool implementation preferred.
- Relevant certifications in workforce planning, project management, analytics, human resources, or operations preferred but not required.
Work Conditions
- This role may experience high levels of stress due to strategic importance and tight deadlines.
- Availability outside of regular business hours, including evenings and weekends, may be required to meet business needs.
- Overtime is required during peak times of the year.
- Regular travel to industry events, networking functions, and other offices may be necessary.
Salary Range:
$100,000 - $120,000