Our Vision
To be Charlottesville’s most caring company—winning hearts every day through excellence in people, food, and leadership.
As we enter this next chapter, our mission remains the same: to serve with integrity, grow with purpose, and lead through care.
Purpose of the Role
As a Chick-fil-A Leader, you play a vital role in maintaining a culture centered on people, food safety, food quality, and LEAN operations—with discipline, consistency, and accountability.
You are responsible for overseeing daily restaurant operations, ensuring that every guest has a remarkable experience, every team member feels valued and equipped, and every system operates with efficiency and excellence.You serve as both a coach and culture-carrier—modeling the CARING values and leading with clarity, accountability, and results.
This role is both hands-on and strategic, blending leadership, coaching, and operational management to deliver results that align with Chick-fil-A’s standards and the restaurant’s growth goals.
Core Responsibilities
Operational Excellence
- Lead daily operations ensuring speed, accuracy, food safety, and quality standards are met consistently
- Execute opening, mid, or closing procedures with consistency and integrity.
- Manage labor, productivity, and cost targets during assigned shifts.
- Ensure compliance with all health, food safety, and sanitation standards.
- Uphold all company policies, procedures, and performance standards.
People & Culture
- Model Chick-fil-A’s CARING values: Customer First, Accountability, Results, Integrity, Neatness, Growth.
- Coach and develop team members to achieve operational and personal growth goals.
- Foster a safe, inclusive, and motivating environment built on trust and communication.
- Ensure operational checklists are completed with integrity.
Guest Experience
- Ensure every guest leaves feeling cared for and valued.
- Empower team members to anticipate guest needs and go above and beyond expectations.
- Address guest feedback promptly and professionally.
Leadership & Development
- Drive results through proactive problem-solving and clear communication.
- Use data and scorecards to track performance and lead corrective actions.
- Participate in leadership meetings, training, and 90-day growth plans.
Key Competencies
- Ownership & Accountability
- Emotional Intelligence & Self-Awareness
- Team Coaching & Communication
- Problem-Solving & Decision-Making
- Consistency & Follow-Through
- Professionalism & Character
Qualifications:
- Proven experience as a restaurant manager or similar role.
- Strong leadership and communication skills.
- In-depth knowledge of food and beverage operations.
- Financial acumen, including budgeting and cost control.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Customer-oriented with a passion for delivering excellent service.
- Self starter
- Process driven
Work schedule
- Weekend availability
- On call
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- 401(k)
- Referral program
- Paid training
- Employee discount
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance