Restaurant Manager

Responsibilities

The Restaurant Manager is responsible for implementation and delivery of the overall culinary and service concept of Restaurant(s), cocktail lounge and room service as necessary. This individual ensures adherence to Company standards and required Health and Food Safety standards. This individual is responsible for the planning, organization, direction of operations and supervision of staff. This individual interviews, hires and trains employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service:

• Provide a high level of customer service at all times.
• Anticipate resident's needs, respond promptly and acknowledge all guests.
• Maintain complete knowledge of restaurant(s), cocktail lounge and room service operations, proper table set -up and dress code of the restaurant(s).
• Work closely with the Food & Beverage Director and/or Executive Director to keep residents satisfied with food and beverage programs.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain knowledge of available wines and beverages and their descriptions.
• Maintain proficiency with Toast and/or POS systems and manual systems.
• Adhere to payment, and credit policies/procedures and ensure all food & beverage orders are processed through POS system.
• Process all payments through the POS.
• Maintain knowledge of all menu items, prices (when applicable), preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size and method of presentation.
• Review the daily menu with residents and staff.
• Solve issues before they become problems or complaints.
• Manage and coordinate room service operations with Executive Chef and according to Company policy.
• Manage/participate in execution of special events, banquets, and theme meals.
• Document and report resident attendance are for meals.

Quality Enhancement:

• Train and adhere to Quality Enhancement standards and standard food safety practices at all times.
• Maintain and ensure compliance with Food and Beverage policies, procedures and standards.
• Review resident feedback and data to identify areas of improvement: reviews results with team members to develop appropriate corrective action and ensure implementation.
• Create dining staff cleaning schedules and task lists and hold staff accountable for completion of cleaning duties and tasks.
• Maintain restaurant(s) in a clean, crisp, upbeat atmosphere at all times.
• Visually confirm that all tables are set according to Community standards.
• Ensure that dining room floors are clean and receive regular maintenance (sweep and mop as necessary).
• Ensure that beverage equipment, ice cream freezer, server refrigeration, food, and supply storage areas are kept clean and sanitized, and in good working condition.
• Assist with the transportation and storage of food and supplies.
• Ensure that the dining room side work is completed prior to the end of each shift.
• Hold staff accountable to maintain hospitality stations according to Company Standards.
• Make sure chemicals are safely used, stored, and transported per company standards. Know where the SDS binder is located and how to use it in case of emergency.
• Ensure staff are aware of the safe use, storage, and transport of chemicals and practices safe chemical handling at all times.

Leadership:

• Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
• Create and manage front of house scheduling.
• Conduct performance reviews for all team members and direct reports and establish goals as well as developmental plans.
• Coach and train new and current staff to provide high levels of customer service and proper serving techniques.
• Coach, counsel and discipline team members according to Employee Handbook.
• Assist Food & Beverage Director with back of house operations as needed.
• Communicate complaints and compliments in the dining venues to cooks and Food & Beverage Director.
• Conduct pre-meal stand up meetings prior to meal service.
• Attend resident Food for Thought meetings and lead meeting in the absence of the Food & Beverage Director.
• Attend and participate in monthly department meetings/in-services.
• Notify the Food & Beverage Director when mechanical problems occur with equipment.

Fiscal Responsibility:

• Manage the schedules in accordance to resident census and budgets.
• Manage the budget for such items as table linen, table setting supplies, uniforms, payroll and special events.
• Assist the Food & Beverage Director and Executive Chef in planning and development of menus based on resident likes and dislikes using POS data.

May perform other duties as needed and/or assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required along with two (2) years of experience in front of the house restaurant supervision. College hospitality or culinary institute degree preferred.
• Experience in luxury properties, specifically in restaurant and fine dining operations.
• Food handling certificate where applicable.
• Certificate in alcoholic awareness program where applicable.
• Excellent verbal and written communication skills.
• Strong interpersonal staff relations and leadership skills.
• Strong organizational and time management skills.
• Demonstrate ability to work in a fast-paced environment and prioritization skills.
• Basic Computer skills - POS, Microsoft word and Excel.
• Ability to carry a tray with at least six (6) meals and/or beverages at any given time and serve up to twenty (20) residents and guests through the meal period