Summary
The Retail Manager oversees daily operations for Lee Canyon Sports, holding direct accountability for hitting retail revenue targets, retail buying, team performance, and an exceptional guest shopping experience. This role leads the lee canyons strategic retail direction-driving merchandise purchasing and inventory planning, coaching frontline staff, managing financial goals, executing merchandising standards, and collaborating on business expansion initiatives such as e-commerce, pop-ups, and new product lines. The ideal candidate blends retail leadership and hands-on buying experience with a sincere passion for the mountain lifestyle.
Essential Responsibilities
- Revenue Accountability & Store Leadership: Take direct ownership of meeting and exceeding daily, weekly, monthly, and seasonal store revenue targets, sales quotas, and operating income benchmarks.
- Team Coaching & Performance: Recruit, train, schedule, and inspire retail team members; coach associates on add-on selling, product knowledge, and building lasting guest relationships rather than single transactions.
- Merchandise Buying & Financial Planning: Identify market trends to purchase and curate year-round sports equipment, apparel, souvenirs, and accessories; ensure inventory investments align strictly with revenue goals, margins, and financial budgets.
- Visual Merchandising & Store Standards: Maintain high presentation and display standards across the sales floor to maximize sales per square foot; oversee daily stocking, floor organization, cleanliness, and loss prevention procedures.
- Business Growth & Revenue Expansion: Partner with resort leadership to unlock new revenue streams through creative sales channels (e-commerce, outdoor pop-ups, remote outlets) and co-branded merchandise with other resort departments.
- Daily Operational Execution: Perform and supervise opening and closing procedures, POS cash balancing, routine inventory cycle counts, product clinics, and vendor conventions.
Working Environment & Physical Demands
- Stand and move on the retail sales floor for up to 10 hours per shift.
- Lift and carry up to 30 lbs over distances of up to 50 yards.
- Work in variable mountain weather, including up to 3 hours in freezing conditions (below 32°F) or hot summer conditions (above 90°F).
- Frequent bending, kneeling, reaching, and moving fixtures and merchandise boxes.
Qualifications & Requirements
- 18 years or older with a high school diploma, GED, or equivalent experience; Bachelor's degree preferred.
- 2+ years of retail experience, including proven supervisory or management experience.
- Demonstrated experience in retail purchasing and product buying.
- Strong POS proficiency, Google Workspace experience, and computer literacy.
- Solid communication and interpersonal skills, with the ability to handle confidential business and personnel information with integrity.
- Passion for mountain recreation; minimum beginner skiing or snowboarding ability required, mountain biking experience is a plus.
- Full-time schedule flexibility, including evenings, weekends, holidays, and peak resort demand periods.