Revenue Cycle Educator & Process Improvement Associate I in Danbury, CT, United States
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Revenue Cycle Educator & Process Improvement Associate I
Location: Danbury, CT, United States
Salary Range: 29.65 - 42.00
Work Type: Full-Time
Standard Hours: 40
FTE: Exempt
Work Schedule: Day 8
Work Shift: Monday - Friday 7:30am-4:00pm/8:00am-4:30pm variable shift based on projects
Date Posted: Apr 22, 2026
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See what's possible in our system of care
Nuvance Health extends from New York's Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services and telehealth visits. With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.
Description
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career.
Summary:
The Revenue Cycle Educator and Process Improvement Associate 1 is responsible for operationalizing and maintaining successful education programs for Nuvance Health, as well as researching and aligning educational resources with strategic focus areas. In addition to planning and leading revenue cycle training initiatives, this individual's responsibilities also include monitoring quality and performance metrics, keeping the Education Manager apprised of results, and using data to identify and develop targeted opportunities for staff development in all areas of the health system's revenue cycle. As Process Improvement Associate, this position is responsible for all required testing for application implementation, in-service addition and hospital integrations. Coordinates and conducts all components of process improvement (PI) projects identified and directly related with the Revenue Cycle Operations throughout the Network.
Responsibilities:
Develops, organizes, and implements a Revenue Cycle training program for new hire orientation, staff development, and on-the-job training across Revenue Cycle functions.
Delivers and monitors department onboarding program. Provides documented feedback to department managers on new-hire progress.
Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in all Revenue Cycle functions and other areas identified as necessary.
Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives.
Creates training tools and staff assessment materials necessary for all Revenue Cycle components and keeps apprised of industry standards and Key Performance Indicators (KPIs).
Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials.
Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings. Ensures staff maintain departmental education requirements as needed or expected of their role and remains up to date on changes-whether internally or within the industry at large-affecting their job functions.
Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
Recognizes training opportunities and actively participates in improvement plans; works with vendors to successfully implement new enhancements and products.
Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc.
Regularly reviews pre-registration, registrations, and third-party and patient bills for completion and accuracy; ensures patient demographic and insurance data, for instance, is entered correctly into the data system and are available to the appropriate users/departments.
Assists Education Manager in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.
Keeps Education Manager informed of all quality assurance/training activities through weekly, monthly, and quarterly reports. Coordinates and conducts performance improvement (PI) projects within Nuvance Health.
Responsible or testing new service, new technology, new applications and integration.
Creates written training documentation and manuals for new applications along with department implementation processes. Fulfills all compliance responsibilities related to the position.
Performs other duties as assigned.
The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.
Education: ASSOCIATE''S LVL DGRE
Other Information:
Required: MS Word and Excel. At least 3 years of training/education experience.
Minimum Experience: three years
Desired: Bachelors Degree preferred. Medical billing, registration and a health care background desired.
Education
Associate's degree required in business, healthcare management, education, or related field and minimum of three years job-related experience.
Company: Nuvance Health
Org Unit: 2078
Department: Corp Rev Cycle Pafs
Exempt: Yes
Salary Range: $29.65 - $42.00 Hourly
With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!
Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.
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