Primary Skills: Fraud Investigator Data Analysis (advanced), Customer Service (advanced), Risk Management (advanced), Problem Solving (advanced), Communication (advanced Contract Type: W2 Duration: 12 Months Location: Atlanta, GA (Hybrid) Pay Range: $30-$32/hr
#LP
Job Summary:
This role involves investigating and resolving complex financial and fraud-related inquiries for merchants, requiring a keen eye for detail and strong analytical capabilities. You will be responsible for mitigating risk by identifying fraudulent patterns and making informed decisions. Additionally, you will de-escalate stressful situations with empathy and professionalism, while meticulously documenting all actions and contributing to process improvements.
Key Responsibilities:
Conduct deep-dive investigations into merchant accounts to resolve fraud alerts.
Analyze financial data to identify and mitigate risk patterns.
Maintain accurate and detailed records of investigations.
Collaborate to report new fraud trends and suggest system optimizations
Must-Have Skills:
Proven experience in fraud prevention or financial risk management.
Exceptional analytical and critical thinking abilities.
Strong customer service and empathetic communication skills.
Industry Experience:
Experience in financial risk management, fraud prevention, payments processing, banking operations, or fintech is highly preferred.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Numbers & Facts
Location
Atlanta, GA
Salary
$30–$32 Per Hour
Skills
Analysis Skillsunmatched
Banking Operationsunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Detail Orientedunmatched
Documentationunmatched
Financial Analysisunmatched
Financial Fraudunmatched
Financial Risk Managementunmatched
Fraud Investigationunmatched
Leadershipunmatched
Payment Processingunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Risk Analysisunmatched
Risk Managementunmatched
Technical Recruitingunmatched
Trend Analysisunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.