RMA Service Coordinator

Job Title: RMA Service Coordinator
Shift: 1st (Monday-Friday 8:30am-5:30pm) Must be flexible based on business needs
Pay rate: $20/hr

Position Overview: primarily responsible for processing and shipping of defective electronic devices to the OEM for repair. This includes performing all data transactions associated with the process within the Oracle.

• Daily processing of devices to the OEM for repair

• Daily input of data and transactions within Oracle

• Reconciliation and tracking of devices in repair at the OEM

• Packaging and Shipping of devices to OEM

• Manage and research equipment received from customers with no open RMA.

• Maintain existing customer information and details pertaining to the customer account, assets and support requirements.

• Maintain inventory and reconciliation of defective devices on contract holds

• Provide back up to the Refurbishment team members that are out of the office.

• Responsible for the receipt, unpacking, and transfer of repaired units to Service & Repair team.

• 2 years experience in repair/service or data processing environment

• Customer communication and coordinator skills are mandatory for this position.

• Ability in using Microsoft Office Suite with a focus on Excel formulas and data analysis for use on service reports.

• Awareness of the industries in which the product operates.

• Ability to plan, schedule and monitor multiple concurrent tasks to meet agreed deliverables and deadlines.

• Written and verbal skills that are effectively clear, concise, and professional.

• Must be able to work with time sensitive assignment deadlines.

• Strong team player but still a still a self-starter.

• Demonstrates dependability and sense of urgency to achieve successful results