Analysis Skills, Customer Retention/Renewal, Customer Support/Service, Information Technology & Information Systems, Market Tracking, Market Trend Analysis, Order Processing, Resolve Customer Issues, Sales, Sales Campaigns, Sales Prospecting
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Serves customers by completing new account setup, preparing quotations to customers, order entry, resolving customer complaints and maintaining top notch customer service.
- Contributes to customer retention by strengthening and developing relationships with existing and new customers.
- Develop prospects and build new accounts.
- Detailed account analysis to develop action / development plans for specified accounts.
- Material layout and determining associated processing costs.
- The execution of outbound sales campaigns.
- Contacts prospective customers and maintains regular communication with existing accounts.
- Monitor market trends and adjust sales efforts accordingly.
- The collection and dissemination of relevant sales intelligence from all sales activities. This includes entry of relevant information into system and communication to relevant parties / individuals in the company.