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Sales Jobs in Farmington Hills, MI

Sales and Service Manager

Thornton & Grooms
  • Farmington Hills, Michigan
    30+ days ago

    Job Description

    Drain Performance Manager
     
    If you're a proven leader who can develop people, drive performance, and hold a team accountable to results, you won't just manage a department; you'll help build the future of the trades.
     
    The Big Task:
    Lead, develop, and unify the Drain Service and Drain Sales teams into a single high-performance operation that consistently delivers outstanding customer experiences, strong conversion metrics, and sustainable revenue growth.
     
    What You'll Do:
    • Coach Drain Service Technicians and Drain Sales Specialists through regular field ride-alongs and real-time development
    • Ensure technicians follow the NexStar Plumbing with Drain Tech Flow Chart on every call
    • Ensure Drain Sales Specialists follow the NexStar Drain Sales Process
    • Develop structured coaching plans to improve individual performance
    • Conduct biweekly 1:1 meetings and quarterly Career Path Document reviews
    • Lead weekly team meetings focused on training, accountability, and process improvement
    • Build a culture where service technicians and sales specialists work as one team
    • Own department revenue, gross margin, and overall performance results
    • Drive lead turnover opportunities from service technicians to sales specialists
    • Monitor callbacks, customer concerns, job profitability, and operational efficiency
    • Resolve customer issues quickly while protecting the Thornton & Grooms reputation
    • Identify and develop future leaders within the department
     
    What We're Looking For:
    • 3+ years of leadership experience in home services, plumbing, drains, or a related trade
    • Proven ability to develop people and improve measurable performance outcomes
    • Experience managing service, sales, or combined field operations teams
    • Strong coaching, accountability, and communication skills
    • High school diploma or equivalent required
    • Continued education in leadership, management, or the trades preferred
    • Valid driver's license with a clean motor vehicle record for the past three years
    • Ability to pass a background check and 9-panel drug screening
    Benefits
    Unlimited PTO
    Medical, Dental, Vision
    401k with up to 4% match
    Medical Clinic Onsite
    Company Vehicle
    and more! 
    If you're ready to lead from the front, build a winning team, and help elevate the professionalism, integrity, and honor of the trades—this is where you belong.
     

    Numbers & Facts

    LocationFarmington Hills, Michigan
    Websitehttps://thorntonandgrooms.com/about/careers

    Skills

    • Background Investigationunmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Documentation Reviewunmatched
    • Driver's Licenseunmatched
    • Gross Marginunmatched
    • High School Diplomaunmatched
    • Interpersonal Skillsunmatched
    • Leadershipunmatched
    • Maintenance - Plumbingunmatched
    • Maintenance Servicesunmatched
    • Metricsunmatched
    • Performance Managementunmatched
    • Performance Metricsunmatched
    • Process Improvementunmatched
    • Profit & Lossunmatched
    • Resolve Customer Issuesunmatched
    • Revenue Growthunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Team Buildingunmatched
    • Team Lead/Managerunmatched

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