Are you a people-focused professional who enjoys building relationships, creating exceptional customer experiences, and making a meaningful difference in the lives of older adults? We are seeking a compassionate and organized Move-In Coordinator to join our senior living community.
In this role, you'll be responsible for coordinating the resident move-in process from start to finish while supporting community marketing, outreach, and sales efforts. You'll play a key role in ensuring new residents and their families experience a seamless transition and warm welcome into our community.
Why Join Us?
Meaningful work that positively impacts seniors and their families
Collaborative and supportive leadership team
Opportunity to build relationships in the local community
Dynamic role combining customer service, sales support, and resident engagement
Growth opportunities within a respected senior living organization
Key Responsibilities
Resident Move-In Coordination
Coordinate all aspects of the resident move-in process
Ensure apartments are move-in ready and meet community standards
Welcome new residents and review community services, including dining, activities, housekeeping, and transportation
Ensure residents understand the Life Enrichment calendar and available programs
Coordinate with housekeeping and other departments to support a smooth transition
Conduct follow-up visits with new residents during their first week to address questions and concerns
Sales & Marketing Support
Develop positive relationships with prospective residents and families
Assist in implementing community marketing and sales initiatives
Support networking and community outreach efforts
Provide community tours to prospective residents when needed
Maintain model apartments and presentation areas to community standards
Communicate marketing, sales, and occupancy updates with community leadership
Resident & Family Engagement
Send personalized cards, notes, and communications to prospects and residents
Foster a welcoming, caring, and service-oriented environment
Promote resident satisfaction and positive community experiences
Administrative Responsibilities
Complete reports and documentation accurately and on time
Maintain organized records and follow established policies and procedures
Perform other duties as assigned
Qualifications
Excellent communication and interpersonal skills
Genuine compassion for older adults and a commitment to exceptional customer service
Strong organizational and follow-up skills
Ability to build rapport with residents, families, and prospects
Professional, positive, and team-oriented attitude
Ability to manage multiple priorities in a fast-paced environment
Valid driver's license required
Preferred Qualifications
Experience in senior living, healthcare, hospitality, customer service, sales, or community relations
Experience coordinating events, move-ins, customer onboarding, or resident services
Familiarity with CRM systems and lead management processes is a plus
Physical & Work Requirements
Ability to walk throughout the community and conduct tours
Ability to occasionally lift and carry materials related to community events and resident move-ins
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Apply Today
If you're passionate about helping seniors, enjoy building meaningful connections, and thrive in a role that combines resident support with community outreach, we'd love to hear from you. Join our team and help create a welcoming experience for every new resident who calls our community home.
Company Overview:
Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.