Sales Assistant

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Interfaces with customers by phone, email, and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
• Assist sales team in entering customer and order information into SalesForce.
• Assist sales team with daily order entry into Prism. This includes proofreading the orders to ensure the order information (prices, account numbers, bill to and ship to addresses, etc.) match the purchase order.
• Ensure timely delivery of product through expediting efforts and monitoring backlog reports.
• With direction from Inside Sales and Inside Sales Management, assist in entering change orders or return material authorizations (RMA’s).
• Assist Inside Sales with customer invoicing or documentation requirements.
• Assist Sales Team with copying, filing, typing, collections and general administration activities.
• Assist in the routing of phones, emailed and faxed inquiries to the proper inside salesperson.
• Develop and maintain awareness of all products and services provided by Puffer-Sweiven.
• Perform related duties as required.

QUALIFICATIONS:

Education/Knowledge:

• Associate degree required.  Bachelor's degree preferred.
• Knowledge of office administrative procedures, standard office equipment and the sales order process.

Experience/Skills:

• 1-3 years administrative experience or equivalent education and training.
• Direct experience in a sales and or customer service oriented work environment required.

COMPETENCIES:

• Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
• Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
• Good writing skills – writes in a manner appropriate for business and messages information coherently.
• Good computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks.
• Good organizational skills - prioritizes and efficiently completes tasks, pays attention to detail, verifies information as appropriate and identifies and corrects errors.
• Good problem-solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
• Good teamwork – identifies with the team and its goals and contributes to the group’s effectiveness.
• Good customer service skills – provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
• Good self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.
• Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.