Account Manager – Austin / San Antonio, TX
Location: Austin or San Antonio, Texas Territory: Greater Austin and San Antonio Markets Industry: Cutting Tools / CNC Machining / Metalworking
Position Overview
Our client, a leading global manufacturer of high-performance metal cutting solutions, is seeking a Key Account Manager to manage, strengthen, and grow an established strategic customer relationship throughout the greater Austin and San Antonio markets.
This is a highly technical, customer-facing sales position focused on expanding business within an existing key account, developing relationships across multiple levels of the customer organization, and identifying new opportunities to increase market share and product penetration.
The Account Manager will serve as the primary point of contact for the customer, working closely with manufacturing engineers, machinists, programmers, purchasing teams, and plant leadership to understand machining challenges and deliver solutions that improve manufacturing performance.
The ideal candidate will combine cutting tool applications knowledge, CNC machining expertise, and strong relationship management skills with a proactive approach to account growth.
Key Responsibilities
- Manage and grow an established key account throughout the greater Austin and San Antonio markets.
- Develop and execute strategic account plans focused on revenue growth, customer retention, and increased market share.
- Build and maintain strong relationships with key decision-makers, influencers, and technical personnel across the customer organization.
- Identify opportunities to expand cutting tool utilization across additional machining applications, departments, facilities, and manufacturing processes.
- Serve as a trusted technical resource, helping customers improve machining productivity, tool life, cycle times, part quality, and overall manufacturing costs.
- Work directly with manufacturing engineers, CNC programmers, machinists, and operations leadership to understand technical requirements and recommend appropriate tooling solutions.
- Conduct tooling trials, product demonstrations, and application testing to validate performance improvements and support new business opportunities.
- Identify opportunities to convert competitive tooling and introduce additional products within the existing account.
- Collaborate with internal applications engineering, product management, and technical support teams to deliver comprehensive manufacturing solutions.
- Partner with industrial distribution channels as appropriate to ensure product availability, customer support, and successful implementation of tooling solutions.
- Proactively monitor customer manufacturing initiatives, capital investments, new programs, and production requirements to identify future growth opportunities.
- Maintain accurate account forecasts, opportunity pipelines, and strategic growth initiatives.
- Ensure a high level of customer satisfaction through responsiveness, technical expertise, and consistent follow-through.
Ideal Background
- Experience in cutting tools, CNC machining, metalworking, or a closely related manufacturing environment.
- Previous experience in Key Account Management, Account Management, Sales Engineering, Applications Engineering, or Technical Sales.
- Strong understanding of machining processes such as milling, turning, drilling, threading, and/or grooving.
- Proven ability to develop and expand existing customer relationships while identifying opportunities for incremental revenue growth.
- Ability to build credibility and relationships at multiple organizational levels, from the shop floor to engineering, purchasing, and plant leadership.
- Strong technical aptitude with the ability to understand machining processes, tooling selection, cutting parameters, and manufacturing challenges.
- Experience managing strategic or high-value manufacturing accounts is strongly preferred.
- Experience working with industrial distribution partners is beneficial.
- Commercial mindset with the ability to identify competitive conversion opportunities, increase product penetration, and develop long-term account strategies.
- Comfortable working directly on the shop floor with machinists, engineers, and manufacturing personnel.
- Strong communication, relationship-building, problem-solving, and presentation skills.
- Self-motivated, organized, and capable of independently managing customer priorities and growth initiatives.
Why Consider This Opportunity?
This is an excellent opportunity to join a highly respected global manufacturer with an established presence in the metalworking industry and a strong reputation for delivering innovative cutting tool solutions.
Unlike a traditional territory sales position focused primarily on developing new customers, this role provides the opportunity to take ownership of an established strategic account and drive meaningful growth by strengthening relationships, expanding product utilization, and delivering measurable value to the customer.
The company offers a strong technical support network, competitive products, excellent training, and the opportunity to develop long-term relationships with a key manufacturing customer in the Austin and San Antonio markets.
This position is ideal for someone who enjoys the technical side of CNC machining, values building trusted customer partnerships, and is motivated by growing an established account through strategic selling and technical problem-solving.