Sales Engineer, Facilities

Sales Engineer, Facilities Overview:

The Facilities Sales Engineer is the SE team's subject-matter expert for the Incident IQ Facilities module, combining hands-on K-12 facilities management experience (or equivalent experience with a comparable CMMS solution) with strong pre-sales skill to lead demos and strategic conversations for Facilities-focused deals. Beyond deal support, this SE serves as the voice of the Facilities market: shaping how the product roadmap evolves and representing Incident IQ at industry-specific trade shows, conferences, and user groups, and building relationships within the facilities management community.

Sales Engineer, Facilities Responsibilities: 

• Lead discovery calls and demos for Facilities-focused opportunities in partnership with Account Executives, designing strategic, prospect-specific narratives for complex or high-stakes deals.
• Serve as the SE team's subject-matter expert on the Incident IQ Facilities module, staying current on releases and roadmap and sharing that expertise with other SEs.
• Handle Facilities-specific technical questions and objections with confidence, escalating only the most complex or competitive scenarios.
• Provide structured input to Product and Product Marketing on Facilities feature gaps, customer pain points, and competitive positioning, informed by direct field and market experience.
• Represent Incident IQ at industry-specific trade shows, conferences, and user group events, building relationships with prospects, customers, and industry peers to strengthen Incident IQ's credibility and presence in the Facilities market.
• Maintain and evolve the Facilities-specific demo environment and supporting assets (e.g., Sales Showcase, demo automation).
• Track competitive developments and market trends specific to K-12 facilities management software.
• Communicate Facilities-specific technical concepts clearly to both technical and non-technical/executive audiences.
• All other Sales Engineering tasks, including but not limited to, supporting other iiQ modules.

Sales Engineer, Facilities Requirements:

• Four (4) year college degree, or equivalent experience.
• Background in K-12 facilities management — e.g., director of facilities, maintenance and operations, or a related district-level role — or pre-sales/sales engineering experience with a comparable CMMS (computerized maintenance management system) solution.
• Minimum of 3 years' experience in a pre-sales, sales engineering, or facilities management capacity within the K-12 market.
• Deep working knowledge of facilities management operations and workflows (e.g., work order management, preventive maintenance, asset management).
• Comfortable representing a company publicly at trade shows, conferences, and industry events; polished, persuasive presentation style.
• Ability to translate field and customer insight into actionable product feedback for Product and Product Marketing teams.
• Exceptional written and verbal communication skills, with the ability to simplify complex technical and operational concepts for varied audiences.
• Highly organized and process-driven; able to manage a demanding travel schedule.
• Demonstrated understanding of API workflows and K-12 system integration capabilities is a plus.
• Ability to travel >50%, including regular attendance at national and regional facilities-industry trade shows and conferences.