Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Sales Manager – Serotonin Centers

Location: Dallas, Texas
Employment Type: Full-time, W-2
Compensation: Base Salary + Performance Bonus | 


About Serotonin Centers


Serotonin Centers is the nation's premier anti-aging and wellness destination. We offer a comprehensive Treatment Stack, including Hormone Optimization, Medical Weight Loss, Aesthetics, Body Sculpting, Skin Health, IV Therapy, and Restore and Recovery services.


Our Sales Managers lead the entire business, including operations, team performance, sales, guest experience, and community engagement. Using our technology platforms and proven operational systems, they deliver measurable results and exceptional service.


Position Overview


The Sales Manager oversees all day-to-day operations of the center, ensuring that our C.A.R.E.S. framework is consistently implemented to deliver an exceptional guest experience.


You will lead, coach, and support the team; drive sales and membership growth; oversee guest satisfaction; manage financial performance and scheduling; and uphold Serotonin Centers' mission to empower guests to become their best selves.


This Is a Sales-Driven Leadership Role


Every role at Serotonin Centers is a sales role, including this one.


Selling at Serotonin Centers goes beyond identifying what a guest wants. It involves understanding their symptoms, how those symptoms affect their lives, and the deeper emotional motivations behind their wellness goals.


Our mission is optimization. We help guests understand how our full Treatment Stack can support their overall wellness, rather than focusing solely on the service that initially brought them to our center.


We do not accept insurance. Our guests invest directly in their health, making the ability to confidently discuss that investment and ask for a commitment essential to this position.


We provide comprehensive sales training, but successful candidates must genuinely enjoy sales, relationship-building, and helping guests commit to their wellness goals.


Key Responsibilities


1. Operational Leadership & Team Management

• Supervise and support the entire center team, including front desk and medical personnel.
  
  
• Follow established processes for hiring, orientation, onboarding, and termination.
  
  
• Lead, coach, and develop team members to ensure smooth daily operations.
  
  
• Maintain adherence to established operational procedures and protocols.
  
  
• Conduct daily team huddles and regular performance coaching sessions.
  
  

Performance Targets:

• 95% or higher team attendance at daily huddles.
  
  
• Complete all onboarding within 14 days of hire.
  
  
• Conduct monthly one-on-one meetings with 100% of team members.
  
  

2. Sales, Membership Growth & Guest Satisfaction

• Take ownership of the center's sales and membership goals.
  
  
• Ensure every guest consultation results in a recommended treatment plan and an opportunity to enroll in a membership.
  
  
• Coach team members to confidently ask guests for a commitment.
  
  
• Ensure guests are educated on the full Serotonin Centers Treatment Stack.
  
  
• Monitor and improve guest satisfaction using Net Promoter Score (NPS).
  
  
• Drive monthly revenue and membership performance against established 4DX targets.
  
  

Performance Targets:

• Maintain an NPS of 90 or higher.
  
  
• Meet or exceed monthly sales and 4DX performance targets.
  
  

3. Appointment Booking, Referrals & Reviews

• Ensure guests leave with their next appointment scheduled.
  
  
• Maintain consistent weekly and monthly appointment cadence based on treatment plans.
  
  
• Ensure every guest is asked for referrals.
  
  
• Encourage every guest to leave a review on the center's Google Business Profile.
  
  
• Monitor appointment booking accuracy and guest retention.
  
  

Performance Targets:

• 100% of guests leave with their next appointment booked.
  
  
• 100% of guests are asked for a referral and a Google review.
  
  

4. Lead Management & Sales Calls

• Ensure every new digital lead receives a phone call within five minutes.
  
  
• Oversee daily lead follow-up and outbound calling activities.
  
  
• Ensure lead call blocks are completed in the proper sequence.
  
  
• Implement the C.A.R.E.S. framework for all new-guest calls.
  
  
• Review recent sales calls daily and provide coaching to improve conversion rates.
  
  
• Monitor lead-to-appointment conversion performance.
  
  

Performance Target:

• Book appointments with at least 80% of prospective guests successfully reached by phone.
  
  

5. Business Operations & Technology

• Assist with social media management and influencer engagement.
  
  
• Oversee inventory counts, ordering, and inventory management processes.
  
  
• Manage equipment maintenance and warranties.
  
  
• Ensure adherence to guest scheduling protocols.
  
  
• Maintain accurate records and reporting across operational systems.
  
  
• Utilize the center's technology platforms to track sales, scheduling, and operational performance.
  
  

6. Financial Management & Human Resources

• Manage center budgeting, payroll, scheduling, and profitability.
  
  
• Monitor labor expenses and optimize staffing efficiency.
  
  
• Assist with HR matters, including vacation requests, sick time, and team member performance.
  
  
• Ensure timely completion of financial and payroll reporting.
  
  
• Identify opportunities to improve revenue and operational efficiency.
  
  

Performance Targets:

• Submit payroll and monthly budget reports by the third day of each month.
  
  
• Maintain labor expenses within established targets.
  
  
• Achieve zero payroll compliance exceptions.
  
  

7. Guest Experience & Community Outreach

• Oversee daily front desk operations.
  
  
• Collaborate with the Client Care Coordinator, when applicable, to ensure guest and member needs are met.
  
  
• Lead community outreach initiatives, networking activities, and local events.
  
  
• Build relationships with local businesses, referral partners, and community organizations.
  
  
• Oversee online review responses and guest feedback management.
  
  

Performance Targets:

• Book at least four community events per month, including two in-center and two off-site events.
  
  
• Generate at least 140 community outreach leads per month.
  
  
• Respond to 100% of online reviews within 24 hours.
  
  

8. HIPAA, Compliance & Safety

• Ensure compliance with HIPAA and the secure handling of protected health information (PHI).
  
  
• Ensure all team members complete required HIPAA training through SeroConnect.
  
  
• Maintain compliance with established safety procedures and treatment protocols.
  
  
• Ensure adverse reactions and safety concerns are appropriately documented and managed.
  
  
• Establish clear team goals, deadlines, and accountability standards.
  
  
• Provide coaching and disciplinary action when necessary.
  
  

Performance Target:

• Zero safety or compliance violations.
  
  

Daily, Weekly & Monthly Operational Responsibilities


The Sales Manager is responsible for completing and overseeing the official Serotonin Centers Center Success Checklist.


Daily Morning Responsibilities

• Ensure the lobby and treatment rooms are clean, organized, and guest-ready.
  
  
• Respond to guest feedback and online reviews within 24 hours.
  
  
• Conduct the daily team huddle, reviewing performance trackers and 4DX goals.
  
  
• Assign product knowledge training and recognize team achievements.
  
  
• Complete outbound lead calls according to established targets:
  
  
  • Minimum: 40 calls
    
    
  • Success: 60 calls
    
    
  • Mastery: 80+ calls
    
    

Daily Afternoon Responsibilities

• Confirm next-day appointments.
  
  
• Review five recent sales calls and coach team members.
  
  
• Address failed payment transactions and suspended accounts.
  
  
• Oversee social media activity, including at least three posts or reels daily and ten proactive direct messages.
  
  
• Collect team photos and guest testimonials.
  
  

Guest Experience Validation

• Ensure guest intake forms are completed.
  
  
• Confirm that every guest receives the Engineered Tour.
  
  
• Verify use of the C.A.R.E.S. framework during new-guest calls.
  
  
• Monitor team performance in sales closing techniques and supplement education.
  
  

End-of-Day Responsibilities

• Verify completion of consent forms and price quotes.
  
  
• Review frozen, suspended, and canceled memberships.
  
  
• Submit nightly 4DX performance reports and trackers to ownership, including next-day action plans.
  
  
• Prepare next-day appointment notes and schedules.
  
  
• Complete timekeeping and cash drawer reconciliation.
  
  

Weekly & Monthly Responsibilities

• Lead weekly community outreach meetings using Connect2Close.
  
  
• Review at least ten recorded sales calls weekly.
  
  
• Plan a minimum of four community events for the upcoming month.
  
  
• Conduct weekly inventory spot checks and full monthly inventory counts.
  
  
• Ensure SeroConnect training updates are completed.
  
  
• Process payroll according to established schedules.
  
  
• Review event performance against established goals.
  
  
• Establish measurable goals for the upcoming seven days.
  
  

Key Performance Indicators (KPIs)


The center's core monthly performance goals include:

• 140 community outreach leads
  
  
• 60 new guests
  
  
• 40 SeroVitals360
  
  
• 32 new members
  
  

Sales Manager Performance Targets

• SeroVitals360-to-Member Conversion: 80%
  
  
• Guests Leaving with Next Appointment Booked: 100%
  
  
• Guests Asked for Referrals and Google Reviews: 100%
  
  
• New-Guest Call Booking Conversion: 80%
  
  
• Speed to Lead: Under 5 minutes
  
  
• Community Events: At least 4 per month
  
  
• Guest Satisfaction (NPS): 90+
  
  
• Appointment Accuracy in Zenoti: 100%
  
  
• Labor Expenses and Monthly Revenue: Within 4DX targets
  
  
• Compliance and Documentation Accuracy: 100%
  
  

Qualifications

• Management experience in retail, luxury services, fitness, wellness, or a medical spa.
  
  
• Demonstrated success leading teams to achieve sales and revenue goals.
  
  
• Strong organizational, interpersonal, and leadership skills.
  
  
• Proficiency with business software platforms, including Zenoti and CRM systems.
  
  
• Ability to effectively coach, motivate, and develop a high-performing team.
  
  
• Excellent communication, problem-solving, and decision-making skills.
  
  
• Strong commitment to delivering an exceptional guest experience.
  
  
• Comfortable discussing pricing, financial commitments, and membership sales.
  
  
• Ability to thrive in a fast-paced, performance-driven environment.
  
  

Technology & Tools


The Sales Manager will utilize the following platforms:

• Zenoti: Point of sale, scheduling, documentation, and billing.
  
  
• CRM: Lead management, sales follow-up, and outreach.
  
  
• SeroConnect: Training and compliance management.
  
  
• Center Trackers and 4DX Scoreboard: Daily goals and monthly performance tracking.
  
  
• Microsoft Teams and Email: Internal communication and meetings.
  
  

Safety & Compliance

• Maintain HIPAA compliance and secure handling of protected health information.
  
  
• Follow established biohazard protocols and guest safety standards.
  
  
• Ensure consistent compliance with center policies and procedures.

Why Join Serotonin Centers?


Join a supportive, high-performance team with clear goals, modern tools, and opportunities for continuous learning and professional growth.


At Serotonin Centers, you will have the opportunity to make a meaningful impact on guest health and well-being while advancing your leadership career in the rapidly growing longevity and wellness industry.


Look Better. Feel Better. Function Better.


Equal Opportunity Employer


Serotonin Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.


Apply Today


Submit your application to join Serotonin Centers and help guests become their most vibrant selves.