Sales Manager

Description

Key Responsibilities

• Recruit, train, and mentor a team of sales representatives to achieve and exceed individual and team sales targets
• Foster a positive Lead, Manage, and Accountability (LMA)
• Provide clear directions and communicate with clients and team members
• Understand the customer needs and match company offerings
• Demonstrates knowledge and experience in selling to mid and executive level managers in a competitive marketplace
• Observes (ride-along's) and provides team members with effective and encouraging coaching and feedback
• Working CRM knowledge, preferably Salesforce, and experience holding the team accountable for using the system
• Manage Scorecard and Team Needs
• Drives accountability through use of tools and processes
• Sales plans in place
• Pipeline is visible
• Forecasting is reliable
• Resource needs are communicated and backed up by data)

• Identifies gaps in standards, processes, and procedure, and mentor the staff to align with those changes
• Identify gaps in processes and procedures and align with department leaders to resolve
• Communicate to team members the importance of the sales process
• Captures sales process best practices, builds or enhances sales process tools, provides training and drives adoption with the team
• Establishes a “way” in which the sales organization works and a rhythm of meetings and activities to drive performance
• Sales process and reporting
• Activity expectations
• Routine meetings (1:1’s, group, training, forecasting, management reporting)
• Systems for proposals, forecasting, etc.
• Effective usage of CRM
• Expense management and expectations

• Understanding ITC agreements
• Review and approve all quotes
• Review and approve all service agreements

• Demonstrates business acumen on how Company’s business operates (strategically, financially and operationally)
• Maintains open and productive communication channels with the President and leadership team by communicating information clearly and effectively between the sales team, management team, and customers
• Participates in leadership meetings and provides updates on sales
• Provides visibility into pipeline, forecast, leading indicators (sales activities) and lagging indicators (results)
• Works collaboratively with and maintains open and productive communication channels with other departments
• Works effectively with all other departments and leaders for day-to-day leadership of the sales team as well as prepares the team for growth
• Be a true role model for company values and culture
• Always presents a professional image in appearance, communications, and interactions

Skills, Knowledge and Experience

• Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field. A master’s degree is a plus
• At least 5-7 years of experience in sales, with a proven track record of meeting or exceeding sales targets
• At least 2 years of experience in a leadership or sales management role
• Strong understanding of sales techniques, strategies, and processes
• Demonstrated success in driving revenue growth and achieving business objectives in the tech industry
• Strong analytical and data-driven decision-making skills
• Excellent leadership and communication abilities, with the capacity to inspire and motivate teams
• Experience and knowledge in MSP, VOIP, Security Cameras/Access points preferred
• The ability to work under pressure and handle stress
• Deep understanding of sales and marketing strategies in the tech service sector
• Familiarity with the latest technology trends, market developments, and competition
• Ability to adapt to a fast-paced and dynamic business environment
• Excellent leadership and coaching ability; can successfully coach others in sales practices
• Proficient in CRM Software and Microsoft Suite

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k